Zurich Insurance

Manager

• Maintain close relationships with insurance brokers in Campinas
• Strengthen connections and deepen relationships with insurance brokers in Campinas and the surrounding region
• Execute the sales plan for the broker network under your management
• Prepare and analyze business plans for strategic brokers, and build and update the sales pipeline
• Manage and analyze portfolios of strategic brokers under your responsibility, focusing on sales expansion
• Study the market, the region and competitors; identify opportunities and propose actions to expand the portfolio and obtain new business
• Use commercial management tools to better develop tactical action plans
• Monitor the performance of strategic brokers, presenting financial performance indicators to assist them in managing their portfolios, in order to generate positive results and identify opportunities
• Support product knowledge development and deliver the best tools enabling brokers to provide optimal risk advisory to clients
• Train and develop strategic brokers
• Evaluate and identify new partnerships.

Commercial Manager II

Customer Support

• At the Cologne location, you will work closely with various specialist and organizational units to jointly develop tailored solutions for our customers
• You will continuously look for opportunities to optimize our processes and carry out your tasks independently, in a structured manner and on schedule
• You will approach complex matters with motivation, analyse challenges and find efficient, customer-focused solutions
• In your daily work you will use your scope of action responsibly to provide our customers with excellent service
• In addition, you will ensure that all agreed service targets, service criteria and internal company guidelines are met

Customer Service Specialist Life, Occupational Pensions

Data Scientist

• Driving data-led decision-making in our business
• Assisting colleagues in setting strategy for activities using data & AI
• Using AI/ML and data science techniques to reduce the need for manual work
• Promoting an automation-first mindset
• Using data to tell compelling narratives and communicate effectively
• Ensuring high standards of code development including best practices
• Building knowledge and confidence with data

• Resolve escalated customer queries and complaints to high standards and within set timeframes, while ensuring an exceptional customer experience
• Lead and participate in job rotation assignments, technical specialist roles, and projects aimed at improving our operational efficiency
• Communicate effectively with customers and colleagues by phone, email, and digital channels
• Investigate and resolve customer requests, applying sound judgment and authority limits to deliver solutions
• Research, compile, and analyze data to support business decision-making and reporting
• Collaborate with the Customer Service Manager and provide support to improve the performance of the customer experience
• Support change initiatives and implement new processes within the service center
• Stay current by participating in internal and external learning opportunities related to insurance products and industry practices

Customer Service Advisor, 12-Month Contract

• Resolving customer escalated queries and complaints to a high standard within set timelines
• Lead and participate in work rotation assignments, technical specialist roles, and projects that enhance operational effectiveness
• Communicate effectively with customers and colleagues via phone, email, and digital channels
• Investigate and resolve customer queries, applying sound judgment and authority limits to deliver solutions
• Research, compile, and analyze data to support business decision-making and reporting
• Work with Customer Care Lead and provide support to improve customer experience performance levels
• Support change initiatives and implement new processes in the service centre
• Stay current by participating in internal and external learning opportunities related to insurance products and industry practices
• Consistently model and promote Zurich’s core values in your work

Customer Care Advisor – 12-Month Contract

Data Engineer

• Design, build and implement Data pipelines onto the Snowflake platform
• Work with key business consumers to prototype, build and enhance data interfaces
• Lead innovation and experimentation, driving an automation first mindset
• Collaborate with Data Science and Analytics team for business value

Operations

• Analizar cómo funcionan los procesos actuales y entender necesidades
• Proponer mejoras para hacer los procesos más ágiles y eficientes
• Identificar áreas de optimización, automatización y simplificación del trabajo diario
• Crear, mantener y evolucionar dashboards en Power BI para la toma de decisiones
• Asegurar la calidad y consistencia de los datos
• Identificar tareas repetitivas o manuales que se pueden automatizar
• Proponer soluciones técnicas que aporten eficiencia real

Analista de Mejora de Procesos, Reporting

Legal Assistant

• Organizes and maintains all electronic and paper files relating to litigation and administrative matters
• Applies knowledge of legal document formats to transcribe and/or type contracts, briefs, summonses, complaints, and motions
• Providing administrative support to 2 attorneys such as answering the phone, scheduling, and maintaining calendars, etc.
• Responding to inquiries from and interacts with customers, clients, counsel, and witnesses
• Drafting legal pleadings, correspondence, and other documents as directed
• Maintaining accurate systems for assigned attorneys' cases
• Organizing and maintaining case files and documentation, electronically
• Contributing to the team effort by accomplishing related results and participating on projects as needed

Legal Secretary, General Liability

• Lead and direct a team of technical Claims Professionals in low to high-exposure claims in commercial property/casualty lines of business.
• Coordinate the work activities of the team and be responsible for performance, development, and coaching of staff to maximize contributions and drive operational improvements.
• Report on a hybrid work schedule to various North American Claims offices.

Auto Claims Manager

Paralegal

• Provides legal support to remote attorneys
• Drafts legal pleadings, correspondence, and other documents as directed
• Monitors and adheres to case schedules and filing deadlines
• Conducts interviews, reviews and summarizes depositions, discovery responses and medical records
• Drafts discovery requests and responses
• Subpoenas, collects and organizes records from non-parties
• Schedules surveillance, medical exams, and site inspections
• Assists in all aspects of trial preparation, including preparing exhibits, coordinating witness appearances, and managing technology setup
• Responds to inquiries from and interacts with customers, clients, counsel, and witnesses
• Conducts legal research using LexisNexis and other electronic databases
• Tracks billable hours
• Organizes and maintains case files and documentation, electronically
• Contributes to the team effort by accomplishing related results and participating on projects as needed
• Collaborates with attorneys, staff, claims professionals and leadership to accomplish successful business and litigation outcomes

Paralegal – General Liability/Workers' Compensation

Actuary

• Provide basic actuarial services under direct instruction of a more experienced actuary
• Perform statistical analyses, model and analyze data and develop models and programs for model building and analyses; interpret results of models and analyses
• Compile and categorize data and document and verify factors and assumptions used in computations to ensure robust output
• Assist in the development of risk based capital models as well as parameterization and allocation activities to support actuarial services
• Participate in the evaluation and review of new and proposed processes and systems
• Demonstrate increasing knowledge of actuarial disciplines and procedures to build value adding, relevant technical knowledge
• Work with actuarial colleagues to develop understanding of company operations, business objectives and actuarial methodologies

Actuarial Executive

Scrum Master

• Responsible for the successful delivery of solutions by the Agile team
• Continuous improvement of value and workflow
• Assist in removing impediments that prevent teams from working effectively
• Collaborate with Scrum Masters and the Release Train Engineer
• Promote team culture and continuously evolve ways of working

Senior Scrum Master – 80–100%

• Entregar formación DA 1:1 impactante, como ayudar a los auditores internos a aplicar análisis de datos de manera rápida, segura y con un fuerte enfoque en el valor.
• Aumentar el acceso a los datos, como identificar y priorizar nuevas fuentes de datos útiles con los equipos de auditoría local para aplicar en nuestras auditorías.
• Asociarse con nuestros Centros de Excelencia, como construir relaciones sólidas para planificar auditorías, compartir conocimientos y diseñar mejores estrategias de datos para el futuro.
• Ser un impulsor clave de nuestra cultura de aprendizaje, como apoyar el desarrollo del equipo, promover la experimentación y entrenar a otros para fomentar una mentalidad de aprendizaje continuo.
• Adoptar GenAI, como explorar nuevas maneras de rediseñar flujos de trabajo, optimizar resultados y fortalecer habilidades listas para el futuro.
• Apoyar actividades de auditoría más amplias, como contribuir a evaluaciones de riesgo, planificación de auditorías, reuniones de equipo y formaciones.
• Colaborar como uno, como trabajar estrechamente con equipos a todos los niveles para lograr los mejores resultados de auditoría posibles.
• Mantener la ética y la integridad, como asegurar el cumplimiento con estándares, regulaciones y políticas internas mientras se modela un comportamiento ético fuerte.
• Trabajar junto a expertos en varios dominios tecnológicos.
• Mejorar tus habilidades con experiencia del mundo real.
• Contribuir a un equipo que valora tu opinión y creatividad.

AI & Data Scientist – Internal Audit

Data Analyst

• Provide regular insight and analysis, by analysing large data-sets under the direction of the Portfolio Managers
• Demonstrate increasing knowledge of analytical techniques alongside general insurance knowledge to be able to provide insight to internal customers
• Demonstrate knowledge of market developments, distribution channels and our competitive position in relation to PL MGA products
• Contribute to a positive, diverse and supportive team culture

Portfolio Data Analyst

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet business requirements
• Identify, design, and implement internal process improvements
• Design, implement, and maintain data pipelines for data ingestion, processing, and transformation in Azure
• Work together with data scientists and analysts to create effective data workflows
• Create and maintain data storage solutions including Azure SQL Database and Azure Data Lake
• Create and maintain ETL operations using Azure Data Factory
• Implement data validation and cleansing procedures
• Improve the scalability, efficiency, and cost-effectiveness of data pipelines
• Build analytics tools that utilize the data pipeline
• Work with stakeholders to assist with data-related technical issues