Customer Support

• Support Tier 1 Integrations Support team to ensure customer success for ZoomInfo’s Go-To-Market platform
• Serve as the voice of the customer by capturing and conveying customer feedback internally
• Provide day-to-day support including incident management and workflow recommendations to drive customer value and adoption
• Triage and escalate issues to Tier 2 and engineering when not resolvable at Tier 1
• Document best practices and enable customers through online support tools
• Learn third-party products and their integrations to educate and guide customers on usage and adoption
• Identify renewal risks and up-sell opportunities; collaborate with internal teams to remediate issues and ensure successful renewals

Integrations Support Specialist I

Customer Experience Specialist

Field Customer Care Specialist

Field Customer Care Specialist

Product Management Supervisor – Customer Experience

Customer Service Associate