Community Engagement Specialist
HarmonyCares
Go
Integrations Support Specialist I
ZoomInfo
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $44,100 - $69,300 per year
Job Level
JuniorMid-Level
Tech Stack
Go
About the role
- Support Tier 1 Integrations Support team to ensure customer success for ZoomInfo’s Go-To-Market platform
- Serve as the voice of the customer by capturing and conveying customer feedback internally
- Provide day-to-day support including incident management and workflow recommendations to drive customer value and adoption
- Triage and escalate issues to Tier 2 and engineering when not resolvable at Tier 1
- Document best practices and enable customers through online support tools
- Learn third-party products and their integrations to educate and guide customers on usage and adoption
- Identify renewal risks and up-sell opportunities; collaborate with internal teams to remediate issues and ensure successful renewals
Requirements
- Bachelor’s degree preferred and/or 2-3 years of equivalent work experience in SaaS organization
- Proven ability to multi-task and successfully manage multiple priorities simultaneously
- Strong attention to detail and self-directed problem solver
- Ability to adapt and pivot in a fast paced, ever-changing environment
- Excellent customer service skills; empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- A strong sense of urgency
- Ability to empower end-users to support themselves using our online training resources
- Excellent organizational, written and oral communication skills; convey technical jargon from beginner to developer level
- Ability to evaluate, troubleshoot, replicate, and document customer issues for escalation
- Desire and aptitude to learn and understand technical infrastructure
- Positive attitude
- Technical CRM, MAT, or Sales Acceleration platform experience; certifications with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics a strong plus
- Experience with SOQL (Salesforce) and troubleshooting Salesforce Managed Packages
- Familiarity with HTML, JSON, APIs, and coding fundamentals
- Prior experience using DataDog, Jira, Postman, and Snowflake
- Prior experience with video conferencing applications
Benefits
- $44,100 - $69,300 USD base salary
- Variable compensation (Bonus, Commission) may apply
- Equity
- Comprehensive benefits
- Holistic mind, body and lifestyle programs designed for overall well-being
- Online training resources
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SOQLHTMLJSONAPIstroubleshootingincident managementworkflow recommendationstechnical infrastructurecoding fundamentalscustomer issue documentation
Soft skills
customer serviceproblem solvingattention to detailmulti-taskingadaptabilityorganizational skillscommunication skillsempathyresourcefulnesspositive attitude
