Community Engagement Specialist
HarmonyCares
Go
Community Engagement Specialist
HarmonyCares
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
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About the role
- The Community Engagement Specialist works individually and is accountable for enrolling eligible patients into the HarmonyCares program. This position will work collaboratively with a Community Account Executive, to outreach physician offices and healthcare facilities, and schedule appointments to present the HarmonyCares program.
- Essential Duties and Responsibilities Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call Conduct telephonic outreach to eligible patients and caregivers to explain and enroll patients into the HarmonyCares program Conduct telephonic outreach to physician offices, hospitals and skilled nursing facilities to help engage their patients into the HarmonyCares program Understand HarmonyCares program in depth, explain the program to patients, caregivers and providers and handle objections creatively Build relationships with community providers and facilities and collaborate with a cross-functional team to ensure delivery of a great patient experience Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present your plans and progresS Meet or exceed established monthly engagement targets
Requirements
- Associates degree, or 3+ years of progressive career growth; 2+ years of related experience in sales, patient engagement, community outreach or customer service, preferably in the medical/healthcare industry; Proficiency in Microsoft Excel, Word, and PowerPoint; An engaging personality; Great active listening, written and verbal communication skills; Detail oriented with excellent documentation skills; Organized and responsive with great follow-up; Compassion, an interest in people and a professional presentation and demeanor at all times; Curious and a continuous learner, a passion for solving problems with a get-it-done attitude; Bilingual in Spanish, Mandarin or other language a big plus; Contact center experience a plus; Comfort with CRM and EMR tools a plus
