HarmonyCares

Affiliate Manager

• Assists Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists In identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

Clinical Partner, Medical Assistant

Human Resources

• Conduct comprehensive in-home health risk assessments
• Takes history, examines, determines diagnoses
• Provides written documentation of patient visit
• Takes patient vital signs as necessary
• Places case management referrals and communicates with PCP as necessary
• Communicates with various stakeholders to assure proper diagnosis
• Performs all clinical duties while observing OSHA Universal Precautions
• Maintains patient confidentiality
• Participates in professional development activities

Nurse Practitioner, PRN – HRAs, Per Visit

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists In identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

Bilingual

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Expedite emergency clinical calls as needed
• Process new appointments or changes to existing appointments
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Complete ongoing training and coaching programs for further skills development by deadlines
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
• Perform other duties as assigned

Patient Engagement Specialist, Bilingual Spanish

Solutions Engineer

• Collaborate with other departments to understand user requirements, translate them into technical designs, validate solutions through rapid POCs and build data assets that support to analytics, business intelligence, and decision-making processes
• Develop deep understanding of user needs and refines/articulates new solution features to address those needs
• Simplify and streamline solution delivery by breaking down complex features, identifying the riskiest assumptions, and flagging potential dependencies
• Build and iterate on data pipelines, preferably using cloud technologies like Azure ADF, Databricks (batch and streaming where applicable)
• Design and develop RESTful APIs to expose curated healthcare datasets and analytics products
• Create Power BI/Tableau dashboards and semantic models that deliver actionable insights to end users
• Work hands-on with healthcare datasets, including claims, clinical, and operational data
• Ingest, transform, and normalize healthcare data standards such as HL7, FHIR, ICD-10, CPT, NDC, and related vocabularies
• Collaborate with data engineers, data scientists, and analysts to productionize solutions
• Ensure solutions meet data quality, performance, scalability, and security requirements
• Provide technical leadership and mentorship to junior engineers and analysts
• Support stakeholder demos, feedback sessions, and solution walkthroughs throughout the development lifecycle

Senior Solutions Engineer

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values including delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists in identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA, OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed
• Attends required meetings and in-services

Clinical Partner

Patient Engagement Specialist, Bilingual Russian

Support Engineer

• Lead the Technical Support team, providing guidance, support, and training to ensure high performance and productivity
• Oversee the deployment and management of computer and application accounts, including Microsoft Active Directory, Microsoft Azure, Microsoft Entra, Microsoft exchange and application specific accounts
• Work in concert with hardware and patching teams to ensure that device upgrades and patches are viable with our application stack and computer policies
• Provide technical support to team members and end-users, troubleshooting hardware and software issues as needed
• Create, maintain and communicate ticket and call reports and ensure that all SLAs are met
• Provide one-stop IT service in VIP situations
• Manage weekly communication of high-level reports that are digestible for customers
• Work closely with other IT teams or customer departments to coordinate deployment of new initiatives, process improvements and custom support models as needed
• Develop and maintain documentation relevant to all Technical Support team activities and responsibilities, internal and customer-facing library must be maintained and made available.
• Work closely with operations and other technology teams to ensure all new releases are cascaded to support team.
• Ensure that all Technical Support activities comply with company policies, industry standards, and regulatory requirements
• Monitor ticket and call activity for escalation needs, support patterns and coaching opportunities and act as an escalation point for Technical Support team members and customers.
• Manage team stand-ups to identify and solve trending/hot items.

Technical Support Supervisor

Analyst

• Delivering data-driven insights that strengthen care delivery operations, improve clinical and financial performance, and support the evolution of strategic care models
• Partner closely with Medical Group leadership to evaluate operational effectiveness, optimize capacity and staffing models, and drive measurable improvements across the organization
• Act as a subject matter expert in performance analytics, strategic planning, and operational management
• Work cross-functionally with clinical, operational, finance, and strategy teams to analyze trends, design scalable reporting solutions, and translate complex data into actionable recommendations
• Enable leaders to make informed decisions that enhance financial performance, operational efficiency, quality outcomes, and overall care delivery effectiveness
• Drive performance visibility across the Medical Group executive team through actionable reporting, insight development, and structured performance reviews
• Assist strategic operations leaders in the Medical Group annual budget process, partnering with leaders to translate business needs into structured staffing and financial models
• Serve as a strategic thought partner to operations and finance leadership by proactively identifying emerging risks, trends, and performance inflection points
• Partner with leaders to define reporting needs and translate requirements to data and finance teams, maintaining ownership of designated reporting assets including operating and financial KPIs
• Own the creation and maintenance of productivity and performance reports in collaboration with operations, finance, and data teams
• Work with operations leadership to establish performance expectations related to productivity, staffing, utilization, and financial outcomes
• Establish and maintain a repeatable performance management cadence to review operational and financial results, highlighting key insights and recommended actions to support organizational profitability
• Develop, maintain, and enhance analytical models, dashboards, and performance reports related to operational performance, profitability, and overall Medical Group performance
• Identify performance trends, gaps, and improvement opportunities using advanced analytics, statistical methods, and root-cause analysis
• Translate complex data into clear, actionable insights for operational and clinical leaders
• Monitor KPIs across care sites, programs, and teams to ensure accuracy, consistency, and relevance
• Conduct scenario modeling, forecasting, and impact analyses to guide strategic decision-making
• Analyze internal performance data to inform long-term care delivery strategy and operational model evolution
• Build tools, frameworks, and processes that enable care teams to measure, track, and optimize their performance
• Partner with operations, clinical leadership, technology, and quality teams to ensure performance insights translate into practical execution
• Lead or support performance improvement initiatives using data-driven problem solving, workflow analysis, and operational modeling techniques
• Provide analytical expertise to support business cases, pilot programs, and scaling of new care delivery capabilities
• Ensure data accuracy, integrity, and alignment across systems and reporting sources
• Collaborate with data engineering and BI teams to optimize data pipelines, metric definitions, and governance standards
• Create standardized reporting templates and dashboards that improve transparency and support consistent decision-making

Senior Analyst, Operational Performance

• Conduct comprehensive in-home health risk assessments to identify all active and chronic disease conditions
• Takes history, examines, determines diagnoses
• Provides written documentation of patient visit, per NCQA standards
• Communicates with patients, caregivers, agency nurses, other providers and vendors as necessary to assure proper diagnosis
• Performs all clinical duties while observing OSHA Universal Precautions

Nurse Practitioner, PRN

• Conduct comprehensive in-home health risk assessments to identify all active and chronic disease conditions
• Takes history, examines, determines diagnoses
• Provides written documentation of patient visit, per NCQA standards
• Takes patient vital signs, as necessary
• Places case management referrals and communicates with PCP as necessary
• Communicates with patients, caregivers, agency nurses, other providers and vendors as necessary to assure proper diagnosis
• Performs all clinical duties while observing OSHA Universal Precautions
• Maintains patient confidentiality
• Attends required meetings and in-services and participates in committees, as requested
• Participates in professional development activities and maintains professional licenses and affiliations

Nurse Practitioner, Per-visit

• Develop and maintain provider schedules to meet patient needs
• Manage provider census through proactive census risk management
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members
• Place and receive phone calls to facilitate effective scheduling function
• Escalate scheduling concerns, and issues, both internally and externally
• Adhere to patient confidentiality policies and procedures
• Attend required meetings and in-services
• Collaborate with manager, teammates, and other HarmonyCares employees
• Perform other duties as required

Scheduling Analyst

• Support high-volume Total Rewards operations across benefits administration, compensation programs, and job architecture.
• Independently triage incoming requests, assess urgency, navigate complex issues.
• Deliver high-quality work under tight timelines.
• Manage day-to-day administration of health and welfare benefits programs.
• Resolve complex eligibility, enrollment, and claims issues.
• Serve as escalation point for urgent employee concerns.
• Support compensation programs including salary actions, job evaluations, and market analysis.
• Draft and maintain job descriptions in partnership with HRBPs and leaders.
• Support geographic pay practices, territory-based roles, and incentive programs.
• Manage a high volume of requests through ticketing or case management systems.
• Maintain visibility for stakeholders on request status.

Senior Benefits & Compensation Analyst

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns, and issues, both internally and externally
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

• Assist Harmony Cares Primary Care Physician, Nurse Practitioners, and Clinical Teams in the delivery of primary health care and patient care management in a residential setting
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team
• Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams
• Coordinates daily travel itinerary and transports clinicians to scheduled appointments
• Prepares patients for examination and treatment; May at times include preparing patients for minor procedures
• Secures patient consent forms, records patient care documentation accurately and in a timely manner
• Coordinates patient care as directed by Clinicians, company standards and policies
• Respects patient confidentiality at all times and treats patients with courtesy and respect
• Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician
• Labels, stores and properly packages specimens for lab delivery
• Assists In identifying and closure of quality gaps
• Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record
• Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines
• Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)
• Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)
• Attends required meetings and in-services

Clinical Partner, Medical Assistant

Nurse Practitioner, PRN – HRAs, Per Visit

Clinical Partner, Medical Assistant

Patient Engagement Specialist, Bilingual Spanish

Senior Solutions Engineer

Clinical Partner

Patient Engagement Specialist, Bilingual Russian

Technical Support Supervisor

Senior Analyst, Operational Performance

Nurse Practitioner, PRN

Nurse Practitioner, Per-visit

Scheduling Analyst

Senior Benefits & Compensation Analyst

Scheduling Analyst

Clinical Partner – Medical Assistant