Community Engagement Specialist
HarmonyCares
Go
Community Engagement Specialist
HarmonyCares
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Enroll eligible patients into the HarmonyCares program
- Collaborate with a Community Account Executive to outreach physician offices and healthcare facilities and schedule appointments
- Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call
- Conduct telephonic outreach to eligible patients and caregivers to explain and enroll patients into the HarmonyCares program
- Conduct telephonic outreach to physician offices, hospitals and skilled nursing facilities to help engage their patients into the HarmonyCares program
- Understand HarmonyCares program in depth, explain the program to patients, caregivers and providers and handle objections creatively
- Build relationships with community providers and facilities and collaborate with a cross-functional team to ensure delivery of a great patient experience
- Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present plans and progress
- Meet or exceed established monthly engagement targets
Requirements
- Associates degree, or 3+ years of progressive career growth
- 2+ years of related experience in sales, patient engagement, community outreach or customer service (preferably in the medical/healthcare industry)
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Engaging personality with great active listening, written and verbal communication skills
- Detail oriented with excellent documentation skills
- Organized and responsive with great follow-up
- Compassion and a professional presentation and demeanor at all times
- Curious and a continuous learner with a passion for solving problems and a get-it-done attitude
- Bilingual in Spanish, Mandarin or other language (preferred)
- Contact center experience (preferred)
- Comfort with CRM and EMR tools (preferred)
