Sr. Product Manager, Customer & Partner Ecosystem
Lyra Health
GoSDLC
Senior Customer Success Manager
Beyond
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Go
About the role
- Driving customer adoption, retention, and satisfaction for assigned book of accounts
- Securing annual subscription renewals
- Uncovering expansion opportunities and owning the upselling process
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
- Analyzing customer performance data and making recommendations to ensure revenue growth
- Proactive relationship management with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond's suite of products
- Managing approximately 40-50 accounts at a time
- Working with cross-functional teams to drive better collaboration and customer experience
- Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas
- Customer empathetic
- People driven
- Analytical
- A team player
Requirements
- 3+ years of relevant experience at a SaaS company
- Experience in the short-term rental, revenue management, pricing, hospitality and/or hotel industry
- Solid understanding of Customer Success best practices
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Highly motivated, driven self-starter
