ZOLL Medical Corporation

Implementation Specialist

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
• Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
• Coordinate with support and product team to resolve customer issues during implementation process.
• Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
• Act as a training and product resource for other members of the ZOLL team.
• Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
• Work toward client success as an effective team member.

Account Manager

• Meet territory sales goals and assume overall accountability for lead generation and development
• Prospecting, presentation of product demos, coordination of RFPs and Proposals, and negotiating and closing deals
• Develop an advanced understanding of the EMS, Fire, and Healthcare industries
• Develop a strong understanding of the functionality and business uses of ZOLL’s product suite
• Canvas and develop assigned sales territory actively
• Attend trade shows and other marketing and networking events to generate leads
• Diligently and accurately forecast sales activity and maintain compliance with established metrics
• Record all results of prospecting, sales, and customer contact in company CRM system

Territory Manager – Data Solutions

• The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage.
• Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products.
• Additional strategic products to be added in the future.
• Responsible for selling and growth of accounts as assigned by the Region Manager.
• Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization.
• Responsible for achieving assigned sales objectives.
• Represent ZOLL in a professional and ethical manner.

Associate Territory Manager – Youngstown / Pittsburgh West

• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics
• Coordinate patient appointments with PSR contractors
• Manage the selection of PSR contractors based on availability
• Provide quality and timely customer support for product installations
• Assist in obtaining appropriate documentation and patient records

Account Coordinator

• Achieve sales hardware and disposable sales quotas assigned
• Responsible for maintaining short range and long-term plans for developing sales in the assigned territory
• Responsible for uncovering new business opportunities, developing and keeping up to date an adequate pipeline of potential sales
• Responsible for providing the required in-service education to customers.
• Responsible for ensuring the proper technical scope review has been conducted prior to sale.
• Responsible for maintaining organized account records, including account profiles and maintaining those in the company CRM, Salesforce .com.
• Responsible for providing various reports as required by management
• Responsible for maintaining and tracking demo and evaluation inventory and documenting the use thereof in Salesforce.com.
• Each Territory Manager is financially responsible for the equipment assigned to them.
• Spend an average of 3 days per week working in the field
• Other projects as assigned

Territory Manager – Hospital Ventilation

Auditor

• Conduct IT Audits: Plan and execute audits of IT systems, applications, and processes to assess compliance with applicable regulations and frameworks (ISO 27001:2022, NIST, HIPAA, GDPR, FedRAMP, etc.)
• Risk Management: Identify, evaluate, and document IT and security risks. Recommend and track remediation activities through resolution.
• Security Monitoring: Support operational security activities by reviewing logs, network traffic, and alerts to detect and respond to potential threats.
• Control Assessment: Evaluate the design and operational effectiveness of technical, administrative, and physical controls across global environments.
• Data Privacy Compliance: Ensure adherence to global privacy regulations, including GDPR and related data protection requirements.
• Reporting: Develop clear, actionable audit reports summarizing findings, risks, and recommendations. Present key insights to IT and management teams.
• Continuous Improvement: Contribute to strengthening ZOLL’s overall security posture and compliance maturity through process optimization and control enhancement.
• Collaboration: Partner with IT, Security, and Compliance teams to support remediation and drive risk management improvements.

Associate IT Auditor

• Responsible for driving market acceptance and adoption of CPR technologies
• Support initiatives of the hospital team
• Document activities managed in Salesforce
• Train medical staff in the safe use of ZOLL products

Territory Manager, CPR

Marketing

• Assist with the execution of marketing campaigns and go-to-market activities for EMS software solutions.
• Support Sales Regional and Territory Managers with sales tools, presentations, and campaign materials.
• Help develop and maintain product guides, talking points, and digital content to enable the EMS software portfolio.
• Provide day-to-day support to field teams and customers, ensuring responsiveness and high satisfaction.
• Assist in aligning messaging and campaigns across ZOLL’s EMS hardware and software portfolios.
• Help collect, organize, and share competitive intelligence and customer insights for internal use.
• Support training initiatives, including preparing materials and assisting with training sessions for internal stakeholders.
• Support trade shows and industry events for EMS software, including planning, coordination, and execution assistance.

Associate Marketing Manager, EMS Software

Customer Support

• Provide customer service and technical support of all Itamar Medical products and services.
• Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner.
• Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.
• Inform Customer Service Manager of all unresolved issues.
• Keep accurate records and document actions and discussions.
• Understand and educate customers about all Itamar Medical products and services.
• Retain customers through superior customer service and technical support.

Customer Service Representative

• Responsible for the achievement of Territory Sales Quota
• Manage and develop customer base
• Control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting products to the pre-hospital (EMS) market
• Achieve hardware and disposable sales quotas assigned
• Maintain short range and long-term plans for developing sales
• Uncover new business opportunities
• Provide required in-service education to customers
• Ensure proper technical scope review has been conducted prior to sale
• Maintain organized account records
• Provide various reports as required by management
• Maintain and track demo and evaluation inventory
• Spend a minimum of 3 days per week working in the field

Territory Manager, EMS

• Verantwortung für die Marktakzeptanz und Verbreitung der professionellen CPR-Technologien
• Enge Zusammenarbeit mit dem Krankenhausvertriebsteam und dem klinischen Team
• Entwicklung, Förderung und Umsetzung einer angemessenen Pipeline
• Proaktive Unterstützung der Vertriebsteams beim Aufbau und der Verwaltung von Sales Force-Pipelines
• Dokumentation der in Sales Force verwalteten Vertriebs- und Bereitstellungsaktivitäten
• Verantwortlich für kleinere Installationen im Bereich Reanimation und Notfalldaten

Territory Manager – CPR, South Germany

Account Executive

• The Specialty Sales Representative, EMS Clinical and Software Applications will work with assigned Territory Manager(s) under the direction of the Director, Specialty Sales, EMS Clinical and Software Applications.
• As requested by the TM, the SSR will be responsible for the telephone, e-mail, and sales of targeted products into existing clients, conversions of existing customers between products, and for selling consumables, accessories, and software solutions to both ZOLL customers and competitive accounts.
• In addition to their efforts in supporting sales activity, the SSR will act as a liaison between customer and support, responsible for escalating and triaging customer concerns.
• Working closely with other ZOLL support teams, you will ensure the concern is directed to the appropriate resource for correction and you will own the follow up of the escalation to assure loop closure.
• Finally, the SSR will be responsible for the general sentiment of their assigned customer base. Utilizing standardized surveys and feedback tools, you will report on customer sentiment, develop action plans to improve customers with poor sentiment/churn risk, act on your plan with the support of other needed resources within ZOLL, and repeat the sentiment loop.

Specialty Sales Representative, EMS Clinical and Software Applications

• Develop an advanced understanding of the EMS, Fire, and Healthcare industries
• Develop a strong understanding of the functionality and business uses of ZOLL’s product suite
• Canvas and develop assigned sales territory actively
• Attend trade shows and other marketing and networking events to generate leads
• Diligently and accurately forecast sales activity and maintain compliance with established activity metrics
• Record all results of prospecting, sales, and customer contact in company CRM system.

Territory Manager, Data West

• Responsible for the achievement of Territory Sales Quota, manage and develop customer base, control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting products to the pre-hospital (EMS) markets
• Develop and execute comprehensive territory sales plans that include short-term and long-term goals, market analysis, and strategic tactics to capture new business opportunities
• Build and maintain strong, long-lasting customer relationships
• Identify and pursue new sales opportunities by proactively prospecting and qualifying potential customers within your territory
• Build and manage a robust sales pipeline to ensure a continuous flow of opportunities, effectively nurturing leads through the sales cycle
• Deliver compelling sales presentations and demonstrations to potential clients, showcasing the value and benefits of our offerings
• Provide accurate and timely sales reports, forecasts, and market feedback to management. Maintain meticulous records of customer interactions in our CRM system
• Stay informed about industry trends, market competition, and emerging opportunities. Adjust sales strategies accordingly to maintain a competitive edge
• Collaborate with cross-functional teams, including marketing and sales support functions to ensure seamless customer experiences

Administration

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff.
• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases.
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate.
• Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption.
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements

Implementation Specialist

Territory Manager – Data Solutions

Associate Territory Manager – Youngstown / Pittsburgh West

Account Coordinator

Territory Manager – Hospital Ventilation

Associate IT Auditor

Territory Manager, CPR

Associate Marketing Manager, EMS Software

Customer Service Representative

Territory Manager, EMS

Territory Manager – CPR, South Germany

Specialty Sales Representative, EMS Clinical and Software Applications

Territory Manager, Data West

Territory Manager, EMS

Patient Administration Coordinator