Lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives.
Serve as a primary liaison between business stakeholders and Global IT delivery and operations teams.
Apply ITIL-based service delivery practices to support incident, change, problem, and service request processes.
Drive continual service improvement by identifying trends, bottlenecks, and opportunities across both Project LITE initiatives and operational services.

Requirements

5+ years of experience in IT Service Management, service delivery, or operational leadership roles.
ITIL V4 Foundation certification required.
Extensive experience with ServiceNow or comparable enterprise ITSM platforms.
Proven success managing high-impact initiatives and services, leading cross-functional teams, and supporting SLA and service performance objectives.

Benefits

Annual bonus eligibility in accordance with the company's bonus plan
Comprehensive benefits plan details available at www.zollbenefits.com

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Service Managementservice deliveryoperational leadershipincident managementchange managementproblem managementservice request managementservice performanceSLA management

Soft Skills

leadershipcommunicationcoordinationliaisonanalytical thinkingproblem-solvingteam managementstakeholder engagement

Certifications

ITIL V4 Foundation