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ZOLL Medical Corporation

Manager, Service Delivery Management

ZOLL Medical Corporation

Manager of Service Delivery Management at ZOLL providing leadership in IT initiatives and service delivery. Leading cross-functional teams and ensuring effective project management for better patient outcomes.

Posted 4/3/2026full-timeRemote • Maine, Massachusetts, New Hampshire, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $125,600 - $188,300 per yearWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives.
  • Serve as a primary liaison between business stakeholders and Global IT delivery and operations teams.
  • Apply ITIL-based service delivery practices to support incident, change, problem, and service request processes.
  • Drive continual service improvement by identifying trends, bottlenecks, and opportunities across both Project LITE initiatives and operational services.

Requirements

What you’ll need
  • 5+ years of experience in IT Service Management, service delivery, or operational leadership roles.
  • ITIL V4 Foundation certification required.
  • Extensive experience with ServiceNow or comparable enterprise ITSM platforms.
  • Proven success managing high-impact initiatives and services, leading cross-functional teams, and supporting SLA and service performance objectives.

Benefits

Comp & perks
  • Annual bonus eligibility in accordance with the company's bonus plan
  • Comprehensive benefits plan details available at www.zollbenefits.com

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT Service Managementservice deliveryoperational leadershipincident managementchange managementproblem managementservice request managementservice performanceSLA management
Soft Skills
leadershipcommunicationcoordinationliaisonanalytical thinkingproblem-solvingteam managementstakeholder engagement
Certifications
ITIL V4 Foundation