Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues.
Handle complex technical issues independently, escalating only critical or unresolved problems to senior team members or CSO teams.
Collaborate with other CSO teams or departments to address technical issues that span across multiple products or systems.
Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems.
Identify technical trends through customer case analysis, proposing preventative support initiatives to reduce recurring issues.
Optimize hybrid meeting structures and remote team productivity guidelines, using virtual collaboration tools.

Requirements

2–4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare software.
Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems.
Proven ability to identify root causes of complex issues and deliver sustainable technical solutions.
Exceptional communication and documentation skills, solid problem-solving ability, and a customer-centric mindset.
High school diploma required; a bachelor’s degree or equivalent professional experience is preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL ServernetworkingVMwareoperating systemstroubleshootingtechnical analysisproblem-solvingtechnical documentationpreventative support initiatives

Soft Skills

analytical skillscommunication skillscustomer-centric mindsetcollaborationindependencecreativityadaptability