Zipline

Sales

• Own the full sales cycle —from account targeting, pipeline generation and outreach through discovery, value modelling, negotiation and contract close.
• Build and nurture senior relationships with C‑suite and VP‑level decision‑makers across retail operations, store communications, IT, HR and Finance.
• Develop tailored GTM plans for high‑priority accounts in partnership with marketing, solutions consulting and SDR teams; orchestrate internal resources to deliver demos, business cases and proofs of concept.
• Navigate complex procurement, legal and security review processes to close six‑ to seven‑figure net‑new logos.
• Maintain an accurate pipeline and forecast in Salesforce/Clari, providing clear updates and strategic insights to leadership.
• Serve as the voice of the customer, communicating market trends and feedback to product and marketing teams.
• Represent Zipline at industry events, trade shows and networking forums.

Strategic Sales Director

Full-stack Engineer

• Partner with teams across engineering to improve platform quality, reliability, and developer experience.
• Enhance system observability through improved monitoring, alerting, and telemetry.
• Optimize database performance and scalability (primarily PostgreSQL).
• Collaborate with developers primarily using Ruby on Rails to embed DevOps best practices into the development lifecycle.
• Build, maintain, and optimize CI/CD pipelines to ensure scalable, reliable, and faster deployments.
• Implement Infrastructure as Code using Terraform to manage cloud resources.
• Manage and scale containerized infrastructure on Kubernetes.
• Support and evolve cloud environments on AWS (experience with GCP or Azure a plus).
• Participate in on-call rotations and provide support for critical production issues.

Platform – Software Engineer

Backend Engineer

• Build, maintain, and optimize CI/CD pipelines to ensure scalable, reliable, and faster deployments.
• Collaborate with developers primarily Ruby on Rails to embed DevOps best practices into the development lifecycle.
• Implement Infrastructure as Code using Terraform to manage cloud resources.
• Manage and scale containerized infrastructure on Kubernetes.
• Support and evolve cloud environments on AWS (experience with GCP or Azure a plus).
• Enhance system observability through improved monitoring, alerting, and telemetry.
• Optimize database performance and scalability across PostgreSQL.
• Participate in on-call rotations and provide support for critical production issues.
• Partner with teams across engineering to improve platform quality, reliability, and developer experience.

Intermediate Rails Engineer

Program Manager

• Instructional design (non-negotiable): Create and maintain clear, engaging, and outcomes-driven learning content in our LMS (Learning) and for the Zipline University certifications.
• Project ownership: Scope, plan, and execute deliverables end to end, managing timelines, flagging risks early, and ensuring commitments are met without sacrificing quality.
• Standards and formats: Design SCORM-compliant content to ensure scalability and seamless integration into our learning systems.
• Measurement and improvement: Define success metrics for learning initiatives, analyze engagement and feedback, and continuously improve program effectiveness.
• Strategic growth: Contribute to the long-term vision of Zipline University by scaling certification, webinar, and learning programs to meet customer demand.
• Conference and event content: Partner with customers and internal teams to ideate, storyboard, and design impactful presentations and slides for our annual customer conference.
• Video content: Develop, script, and edit short-form educational videos for customers using tools such as iMovie and Canva.
• Product knowledge: Deeply understand Zipline’s product, how customers use it across industries and roles, and translate that knowledge into clear, practical learning experiences.
• Cross-functional influence: Collaborate with Product, Marketing, and Customer Success to align learning programs with business priorities, proactively surface risks, and ensure customer insights inform strategy.
• Webinar program: Develop educational webinar content, coordinate logistics, and confidently host live webinars that teach and engage customers using Zoom.
• Tooling and systems fluency: Confidently use Zipline, iMovie, ScreenStudio, Slack, Jira, Canva and Google Suite to manage work and deliverables, troubleshooting and supporting others as needed.
• On-stage presence: Confidently present and deliver content at conferences, trainings, webinars, and customer-facing events.

Learning Program Manager

Product Manager

• Defining and executing the product roadmap for insights, search, analytics, reporting, and conversational AI (Zippy).
• Leveraging Zipline’s unique data set to deliver both customer-specific and industry-wide insights that shape smarter decisions.
• Integrating AI-driven experiences that proactively surface insights, helping users act in the moment rather than react after the fact.
• Evolving reporting tools into decision-support systems that go beyond dashboards to provide guidance and recommendations.
• Building intuitive search and discovery experiences that help employees find the right information quickly.
• Continuously measuring adoption and impact of insights-related features to inform ongoing strategy and improvements.

Strategic Sales Director

Platform – Software Engineer

Intermediate Rails Engineer

Learning Program Manager

Senior Product Manager, Actionable Insights