ZigZag Offshoring

Ecommerce

• Managing customer interactions and ensuring exceptional service
• Handling customer inquiries and managing tickets
• Collaborating with team members to investigate and resolve complaints
• Monitoring returns, exchanges, and voids

Customer Service Representative – E-commerce, Retail

Customer Support

• Respond to customer inquiries and issues via email in a professional and timely manner
• Coordinate with the US team to support client onboarding sessions over video calls
• Provide clear and concise product guidance to clients
• Collaborate with internal teams to ensure customer satisfaction
• Log and track support requests and feedback for continuous improvement

Customer Support Associate

Operations

• You’ll own the full lifecycle of the client's curated-audience campaigns—from decoding client briefs into live PMP deals to mastering every layer of the tech stack (tags, pixels, SSP/DSP integrations) and continually fine-tuning performance to hit both KPIs and margin targets.
• Deal Setup & Audience Build: Build audience segments in ONE (our AI platform) based on client specifications. Generate and name PMP Deal IDs automatically. Curate inventory packages aligned to target segments.
• Technical Configuration & QA: Implement and verify ad tags, pixels, and tracking URLs across platforms. Execute campaign QA checklists and secure internal sign-off.
• Platform Deployment & Troubleshooting (SSP/DSP): Configure, test, and troubleshoot SSP integrations and inventory feeds. Deploy deals into DSP seats and monitor for setup errors. Troubleshoot integration issues across DSPs (DV360, The Trade Desk, Amazon) and SSPs (OpenX, PubMatic, Index Exchange).
• Performance Monitoring & Optimization: Monitor live campaign metrics daily and produce performance reports. Identify under-delivery or sub-optimal win-rates and adjust bids, caps, and inventory mix accordingly.
• Margin Management: Track campaign margin versus target and propose optimizations to protect profitability.
• Client Escalations & Support: Serve as first-line technical support for delivery issues, escalating complex cases to Engineering.
• Continuous Improvement & Knowledge Sharing: Research, document, and publish new curation and optimization techniques into the TAM Handbook. Share best practices and train peers on emerging programmatic technologies.

Ad Ops Manager

Onboarding Specialist

Client Onboarding Specialist

Customer Support Associate – Night Shift

• Connect with their customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
• Turn around sticky situations into favorable resolutions that encourage other customers to continually partner with them for their delivery needs.
• Develop a thorough understanding of our client’s delivery services in the context of various geographical regions where they operate.
• Be the first point of escalations via chat, email, voice, and other support channels.
• Share feedback and suggestions to enhance processes and documentation to support their customers effectively.
• Assist teammates through collaborative peer-to-peer learning sessions.
• Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support their customers better.

Customer Support Specialist

• Action all incoming delete account requests end-to-end using established internal processes.
• Validate account details and ensure all required criteria are met before processing.
• Maintain accurate logs and internal notes for each deletion.
• Complete high-volume, low-complexity tickets such as simple data updates, basic account resets, routine admin actions, and template-based responses.
• Follow defined macros, SOPs, and workflows with a high degree of accuracy.
• Ensure all actions are completed in line with privacy, data security, and internal compliance requirements.
• Flag any potential anomalies or edge cases to the Tier 2 team or Support Lead.
• Manage a steady queue of repeatable tasks and deliver consistently high throughput.
• Surface process gaps or improvement opportunities when repetitive tasks can be further automated or streamlined.

Customer Service Specialist

Executive Assistant

• Protect the Leader’s Time
• Manage and maintain the Managing Director’s calendar, inbox, and Teams messages
• Anticipate upcoming priorities and adjust schedules proactively
• Prioritize and schedule meetings in alignment with strategic objectives
• Filter incoming requests and communications
• Coordinate meetings, agendas, and logistics for internal and external stakeholders
• Oversee travel bookings and logistics
• Prepare high-quality presentations, briefing materials, and meeting notes
• Support daily, weekly, and monthly planning processes
• Track goals, commitments, and project timelines
• Act as the central liaison between the Managing Director and internal/external stakeholders
• Follow up on actions and requests to ensure momentum is maintained

• The Customer Service Team Lead is a mid-level management role in the Customer Service Team
• Ensure customer interactions are handled professionally, empathetically, and efficiently
• Maintain daily ticket targets and handle inbound and outbound inquiries across all platforms
• Lead, coach, and mentor a team of customer service representatives
• Collaborate with the Customer Service Manager to implement strategies to enhance customer satisfaction and loyalty
• Assist in developing training programs for representatives
• Monitor KPIs to identify areas for improvement

Customer Service Team Lead

Backend Engineer

• Design and implement scalable, secure REST APIs using Django REST Framework
• Build integrations with third-party services (e.g. payments, IoT devices, PMS)
• Own backend components end-to-end, from models to migrations, serializers to viewsets
• Collaborate with front-end engineers, designers, and ops teams to deliver features that actually matter
• Write testable, maintainable code that scales with our growth
• Help debug production issues and continuously improve performance and reliability
• Participate in async-friendly code reviews, Slack discussions, and the occasional emoji war

Senior Python Backend Developer

• You'll own the full lifecycle of the client's curated-audience campaigns—from decoding client briefs into live PMP deals to mastering every layer of the tech stack (tags, pixels, SSP/DSP integrations) and continually fine-tuning performance to hit both KPIs and margin targets
• Build audience segments in ONE (our AI platform) based on client specifications
• Generate and name PMP Deal IDs automatically
• Curate inventory packages aligned to target segments
• Implement and verify ad tags, pixels, and tracking URLs across platforms
• Execute campaign QA checklists and secure internal sign-off
• Configure, test, and troubleshoot SSP integrations and inventory feeds
• Deploy deals into DSP seats and monitor for setup errors
• Troubleshoot integration issues across DSPs (DV360, The Trade Desk, Amazon) and SSPs (OpenX, PubMatic, Index Exchange)
• Monitor live campaign metrics daily and produce performance reports
• Identify under-delivery or sub-optimal win-rates and adjust bids, caps, and inventory mix accordingly
• Track campaign margin versus target and propose optimizations to protect profitability
• Serve as first-line technical support for delivery issues, escalating complex cases to Engineering
• Research, document, and publish new curation and optimization techniques into the TAM Handbook
• Share best practices and train peers on emerging programmatic technologies

Programmatic Manager, Ad Ops Manager – SSP and PMP Deals

Designer

• Design and develop electrical and control deliverables such as: Single-line diagram, Schematic diagram, Interconnection diagram, General arrangement drawings, Bill of materials, Construction specifications, Load list, Instrument list, I/O list, Cable schedule, Layout, installation, detail drawings.
• Hazardous area classification.
• Interpret and comply with drafting standards, document management systems, quality control procedures, client standards & specifications, local and international standards.
• Communicate with engineers in understanding job requirements and interpreting engineering notes.
• Provide service across a range of Power, Electrical, Instrumentation and Control disciplines so a broad engineering knowledge is an advantage.
• Utilize software such as AutoCAD, Bluebeam, Microsoft Office, RedEye, Trello.

Electrical Designer

Accountant

• Prepare Financial Statements, Tax Returns, GST/Business Activity Statements/IAS, Bookkeeping, Company Secretarial and Tax planning
• Complete all steps in workflow process and set/monitor client workflow budgets
• Draft emails for client communication to Manager/Partner/Group Accounting Manager where instructed
• Research technical issues relevant to client engagements
• All client contact to go via an Australian based accountant; role has no direct client contact
• Meet set deadlines agreed in workflow and client planning meetings
• Delegate and assign work to develop junior staff; provide coaching and mentoring to junior Accountants and Bookkeepers
• Meet expected annual chargeable hours (1,664) and raise any work shortfall in workflow meetings
• Ensure each engagement is completed in allocated hours and target 95%+ recovery rate

Senior Tax Accountant

• Build audience segments in ONE (AI platform) based on client specifications and generate PMP Deal IDs
• Curate inventory packages aligned to target segments and configure, test, and troubleshoot SSP integrations and inventory feeds
• Implement and verify ad tags, pixels, and tracking URLs across platforms and execute campaign QA checklists
• Deploy deals into DSP seats (DV360, The Trade Desk, Amazon) and monitor for setup errors
• Monitor live campaign metrics daily, produce performance reports, and optimize bids, caps, and inventory mix
• Track campaign margin versus target and propose optimizations to protect profitability
• Serve as first-line technical support for delivery issues and escalate complex cases to Engineering
• Research, document, and publish curation and optimization techniques and train peers

Ad Ops Manager / Programmatic Manager, SSP and PMP Deals

• Connect with customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
• Turn around sticky situations into favorable resolutions that encourage customers to continue partnering for delivery needs.
• Develop a thorough understanding of the client's delivery services across various geographical regions.
• Be the first point of escalations via chat, email, voice, and other support channels.
• Share feedback and suggestions to enhance processes and documentation to support customers effectively.
• Assist teammates through collaborative peer-to-peer learning sessions.
• Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support customers better.

Customer Service Support

• Respond to customer inquiries, complaints, and requests via email and/or phone promptly and professionally, adhering to established response time standards.
• Assist customers with order-related inquiries, including order status, tracking, cancellations, modifications, and returns.
• Identify customer issues and concerns accurately, troubleshoot problems, and resolve them to ensure customer satisfaction.
• Build rapport and establish trust with customers by demonstrating empathy, patience, and professionalism.
• Identify and escalate complex or unresolved issues to appropriate teams or supervisors, ensuring timely resolution and customer satisfaction.

Customer Service Agent

• Reporting to an Australian company that provides engineering services to major industrial and mining companies.
• Design and develop electrical and control deliverables such as Single-line diagrams, Schematic diagrams, Interconnection diagrams, General arrangement drawings, Bill of materials, Construction specifications, Load lists, Instrument lists, I/O lists, Cable schedules, Layout, installation and detail drawings.
• Perform Hazardous area classification.
• Interpret and comply with drafting standards, document management systems, quality control procedures, client standards & specifications, local and international standards.
• Communicate with engineers in understanding job requirements and interpreting engineering notes.
• Provide service across a range of Power, Electrical, Instrumentation and Control disciplines.
• Utilize software such as AutoCAD, Bluebeam, Microsoft Office, RedEye, Trello.
• Support commissioning and FAT activities where required.

Customer Success Manager

• Plan, develop and execute email and SMS marketing campaigns to drive acquisition, retention and re-engagement
• Manage email databases including list building, segmentation and personalisation to maximise deliverability and engagement
• Create compelling email content including subject lines, copy and HTML templates aligned with brand guidelines
• Monitor email deliverability, sender reputation and ensure compliance with email marketing regulations (CAN-SPAM, GDPR)
• Set up and create Flows/automations briefed by CRM team, including filters, draft messages, delays and profile updates
• Review Flow performance, conduct A/B tests and report insights and optimisations
• Build and optimise automated sequences (welcome, abandoned cart, post-purchase, re-engagement)
• QA/test campaigns and templates in Litmus, verify links/images/alt text and ensure correct dynamic content and filters
• Create Klaviyo templates from Figma designs using Klaviyo builder and assist with signup form creation
• Review and setup client tech stack integrations in Klaviyo and support segmentation setup and reporting

CRM Specialist

• Senior AU Tax Accountant to manage tax compliance and financial reporting for Australian clients.
• Hybrid role requiring reporting in Ortigas; working schedule Mon–Fri 7am–4pm or 6am–3pm Manila time.
• Work on a wide portfolio of clients including individuals, trusts, partnerships, and companies across various industry sectors.
• Prepare financial statements, income tax returns, ATO lodgements, work papers and reconciliations to financial statement stage.
• Support budgeting, forecasting, financial analysis and business advisory projects (budgets, cashflows, management reporting).
• Assist clients with tax planning, FBT, payroll tax and STP.
• Ensure documentation including work papers and client files are maintained and compliance with Australian tax regulations.

Customer Service Representative – E-commerce, Retail

Customer Support Associate

Ad Ops Manager

Client Onboarding Specialist

Customer Support Associate – Night Shift

Customer Support Specialist

Customer Service Specialist

Executive Assistant

Customer Service Team Lead

Senior Python Backend Developer

Programmatic Manager, Ad Ops Manager – SSP and PMP Deals

Electrical Designer

Senior Tax Accountant

Ad Ops Manager / Programmatic Manager, SSP and PMP Deals

Customer Service Support

Customer Service Agent

Electrical Designer

CRM Specialist

Senior Accountant