ZigZag Offshoring

Events

• Support marketing, events, and business operations
• Assist with content planning, social media management, event logistics, website updates, and SEO activities
• Manage event registrations and attendee communications
• Coordinate event logistics and follow-up activities
• Assist with content creation across digital channels
• Ensure brand consistency across all marketing materials.

Marketing and Events Assistant

Sales Operations Manager

• Own and maintain the HubSpot CRM platform, ensuring data integrity, pipeline accuracy, and up-to-date contact and company records.
• Build and manage workflows, sequences, deal stages, and reporting dashboards within HubSpot.
• Produce regular sales performance reports covering pipeline health, conversion rates, activity metrics, and revenue forecasting.
• Analyse outbound data to identify trends, opportunities, and areas for improvement.
• Track and report on outbound activity, appointment conversion rates, and lead quality.
• Answer inbound calls in a professional and timely manner, serving as a knowledgeable first point of contact.
• Work in close partnership with the Marketing Coordinator to align marketing-generated leads with the sales pipeline.

Sales Operations Analyst, HubSpot CRM

Data Engineer

• design, build, and scale modern cloud-based data platforms
• lead the architecture and operational management of the Snowflake data warehouse platform
• develop robust ELT/ETL pipelines to deliver high-quality data
• manage Snowflake access controls, roles, permissions, and secure data sharing practices

Senior Data Engineer, Snowflake

Customer Support

• Deliver outstanding customer support via email, chat, and phone, embodying Felix's commitment to excellence.
• Ensure all tasks are completed within service level agreements (SLAs) to maintain high service standards.
• Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams.
• Support the development and upkeep of training documentation to empower both customers and team members.
• Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content.

Customer Support Agent

Administrative Assistant

• Liaise with internal departments including Sales, Warehouse, Logistics, Design, and Production regarding assigned tasks
• Follow up with suppliers, factories, and service providers on outstanding items
• Escalate issues requiring senior team attention promptly
• Communicate professionally and accurately with internal and external stakeholders
• Support smooth information flow across departments
• Maintain production schedules and status trackers
• Assist preparation of weekly, monthly, and ad hoc reports
• Update internal systems with production information and style data
• Perform regular data checking and validation exercises
• Ensure all information is maintained accurately and consistently
• Assist with meeting preparation, note taking, and action tracking
• Support implementation of new workflows and process improvements
• Assist neighbouring teams with administrative tasks where required
• Participate in team meetings and provide updates on responsibility areas
• Continuously identify opportunities to improve administrative efficiency

Production Admin Assistant

General Counsel

• Provide timely, practical, and business-oriented legal guidance to stakeholders.
• Support the organization in managing labor law compliance, employee relations, investigations, disciplinary actions, and labor disputes.
• Ensure corporate records, reportorial requirements, and governance documentation are properly maintained across Philippine and international entities.
• Support the review, drafting, negotiation, and administration of contracts to protect interests while enabling business growth.
• Partner with the Legal & Compliance Lead in maintaining compliance with applicable legal and regulatory requirements.

Legal Counsel

Sales

• Engage prospective sellers from strategic lead lists
• Convert them into active marketplace partners
• Execute structured outbound outreach via phone, email and LinkedIn
• Assess seller suitability and progress qualified sellers through sign-up
• Maintain accurate CRM records across outreach and opportunities
• Manage follow-ups and objection handling to drive conversions
• Collaborate with the Team Lead to improve outreach effectiveness