ZigZag Offshoring

Bookkeeper

• Support three growing automotive and eCommerce businesses
• Ensure seamless order processing and supplier coordination
• Process accounts email inbox and clear into folders
• Upload invoices and process credits
• Maintain accuracy across inventory and accounting systems
• Process dropship orders and prioritize same-day dispatch
• Monitor fulfilment workflow and escalate delays
• Assist with ongoing content planning and marketing processes

Admin Bookkeeper

Financial Planning and Analysis

• Assist brokers with their aged debtors list by making contact with the clients to arrange payment of their policy in full or take up a Premium Funding option.
• Contact customers who have not submitted a funding quote after the pre-determined number of days/weeks since creation to ascertain if they require the Premium Funding option or not.
• Contact customers who have visited the Online Loan Acceptance (OLA) landing page but did not complete the process to ascertain if they require the premium funding option or not.
• Processing morning receipts and bank reconciliation.
• Processing the collection of instalments that fall due.
• Processing the outgoing settlements for approved loans.
• Processing the Refunds that have been approved by Collections.
• Liaise with Brokers regarding unallocated receipts.
• Sending settlement reports to Brokers as they are required.
• Reduce the overall arrears and bad debtors of the Company.
• Contacting clients and brokers regarding overdue payments, negotiating repayment plans, and ensuring compliance with company policies.
• Communicating professionally with clients and brokers to resolve payment issues while maintaining positive relationships.
• Identifying potential financial risks and escalating cases when necessary.
• Ensuring collections processes align with industry regulations and company standards.
• Maintaining accurate records of payment agreements, overdue accounts and collection activities.
• Liaising with the Company’s nominated third-party collection agency for any bad debtors submitted.
• Listing defaults notices against bad debtors on the nominated Credit Reporting Bureaus.
• Processing and approving submitted funding contracts.
• Processing and approving submitted endorsements.
• Referring submitted applications to Credit for review when required.
• Referring submitted applications to Support for additional documentation when required.
• Creating and submitting (when applicable) funding quotes and endorsements as they are requested.
• Provide reports to Brokers and other functions of the Company as they are required.
• Preparing Relevant Intermediary Agreements (RIA) for new broker creations.
• Creating Creditor codes for intermediaries.
• Make contact with brokers to validate Premium Trust and Commission account details while adhering to The Company’s internal process for Bank Account updates.
• Handling enquiries, resolving issues and providing guidance on premium funding products.
• Managing and requesting essential documentation and maintaining accurate records.
• Assisting with payment processing, following up on overdue accounts and ensuring compliance with company policies.
• Supporting credit assessments by requesting necessary documents and ensuring adherence to regulatory requirements.
• Collaborating with different functions to streamline workflows and improve efficiency.
• Maintaining The Company’s Service Level Agreement (SLA) for all email response times, answering incoming calls and returning missed calls.
• Maintain a high degree of ethics and the confidentiality of all client details and business-related information outside the workplace.
• Promote and lead by example to achieve a supportive and harmonious work environment and culture in alignment with the values of Attvest Finance.
• Develop and/or maintain functional relationships and facilitate effective communication with management, team members and any other person or group necessary to conduct the role successfully.
• Report in a timely manner and proactively address breaches in service delivery; progress timely corrective action and/or escalate issues where breaches occur.
• Act always as a brand ambassador by maintaining a professional positive image at all times – e.g. personal presentation, communication, work area, documentation and punctuality.
• Perform work in accordance with relevant legislation and quality standards; fostering and promoting commitment to quality and continuous improvement.
• Adhere to Attvest Finance’s policies and procedures and actively lead/participate in team meetings to discuss and monitor workflows, deadlines and deliverables.

Finance Operations Officer

Customer Support

• Manage high-volume inbound phone calls and emails, providing accurate and timely information regarding funding applications, payment schedules, and account statuses
• Build and maintain strong relationships with insurance brokers
• Investigate and resolve client discrepancies or concerns
• Process new funding contracts and update client records with high attention to detail
• Conduct polite and professional follow-ups regarding overdue payments
• Collaborate with the operations team to identify bottlenecks in the customer journey

Customer Support Representative – Finance

Collections

• Proactively manage a portfolio of overdue premium funding contracts
• Contact clients via phone and digital channels to discuss outstanding balances
• Negotiate realistic repayment plans and special arrangements
• Act as a bridge between insurance brokers and their clients
• Utilize proprietary broker access systems and funding platforms
• Identify clients experiencing genuine financial hardship and provide guidance

Collections Officer

Accounting Manager

• Oversee all accounting functions, including General Ledger, Accounts Payable Accounts Receivable, Payroll, and Fixed Assets
• Ensure accurate and timely month-end and year-end closing
• Review and approve journal entries, schedules, and account reconciliations
• Prepare and review monthly, quarterly, and annual financial statements
• Ensure accuracy of Balance Sheet, Income Statement, and Cash Flow
• Support budgeting, forecasting, and management reporting
• Ensure full compliance with BIR requirements (VAT, Withholding Taxes, Income Tax, Alphalist, etc.)
• Prepare and review tax filings and statutory reports
• Handle coordination with external auditors, tax consultants, and government agencies
• Manage audits and address audit findings
• Develop and implement accounting policies and procedures
• Strengthen internal controls and ensure proper documentation
• Identify process improvements to increase efficiency and accuracy
• Supervise, train, and evaluate accounting staff
• Review team output and ensure deadlines are met
• Provide guidance and technical support to the team
• Provide accounting and financial insights to management
• Coordinate with other departments for financial matters
• Support special projects and management requests

Head of Accounting

Data Entry

• Complete high-volume, repetitive operational tasks
• Process delete account requests and other low-complexity workflows
• Maintain accurate logs and internal notes for each deletion
• Ensure compliance with privacy and data security requirements
• Manage a steady queue of tasks and deliver consistent results

Customer Service, Data Entry, Tech Account

Customer Success Manager

• Helping to build email, push, and SMS campaigns within the marketing platform and external tools
• Coordinating the proofing & approvals process to attain stakeholder feedback
• Communicating campaign details and audience segmentation
• Applying best practices to marketing campaigns and identifying new ways to improve campaign performance
• Monitor and optimise always-on automated campaigns: regularly update creative and conduct A/B tests to maximise omni-channel performance
• Work with the product team to troubleshoot technical issues and diagnose/correct incorrect workflow triggering
• Assist with QA to ensure 100% error-free execution on campaign elements and set-up
• Supporting the Customer engagement team’s A/B testing goals and requirements
• Assist with process improvements, quality checks, logging errors, and escalating potential issues
• Report on key metrics for day-to-day marketing campaigns across email and push
• Manages email marketing calendar and coordinates additional requests for CRM team
• Collaborate with Commercial, category marketing, design teams to improve asset delivery processes
• Support weekly planning and strategy
• Additional marketing support where required

Email CRM Specialist

Performance Marketing

• The Campaign Manager drives an optimal customer experience and strong platform outcomes for brand engagement.
• Working closely with customers, you will help them achieve their business goals by educating them on best-practice usage of the platform/app and the latest features.
• Acting as the voice of the customer, you will liaise with internal stakeholders—including Customer Success, Sales, Growth teams—to ensure timely communication of customer behaviors, insights, and feedback, supporting continuous improvement in customer outcomes and experiences.
• You will be responsible for planning, executing, and managing marketing campaigns that drive brand awareness, customer engagement, and client business objectives.
• This includes end-to-end campaign management such as content quality control, community management, performance reporting, and providing tactical recommendations.
• You will collaborate closely with cross-functional teams and apply your marketing expertise to deliver measurable results.

Campaign Manager – Employee Creator Programs

Web Designer

• Collaborate on website concepts and designs in Figma, expanding on key templates and creating additional pages for client approval.
• Build out websites in Elementor, using provided designs or crafting layouts directly in Elementor when necessary.
• Help grow our library of connected Figma and Elementor components to ensure efficiency and uniqueness across projects.
• Work with the team to fill in gaps, make suggestions, and deliver creative solutions for any challenges that arise.

Senior Web Designer

Backend Engineer

• Own end-to-end delivery of real-time video + AI features on our sports content platform.
• Work in a high-ownership, low-ego role in a small, high-trust team.
• Engage with core stack including Backend: Java 21, Spring Boot 3, Kafka, Postgres (Aurora), Gradle, Docker, Terraform.
• Contribute to Frontend: SolidJS/React with TypeScript, TanStack Table, TailwindCSS, Zod, hls.js.
• Utilize AWS for infrastructure management (ECS Fargate, MSK, CloudFront, MediaPackage, Lambda).
• Heavy daily use of AI tools (Cursor / Claude / Grok / Continue.dev) + production LLM integration.

Senior Fullstack Engineer – SolidJS/React, Java Spring Boot

Full-stack Engineer

• Accountable for predictable delivery and team performance
• Improve developer output and efficiency
• Ensure documentation and knowledge transfer
• Manage delivery independently from founders

Technical Lead

Designer

Senior Elementor Designer

Community Manager

• Drive an optimal customer experience and strong platform outcomes for brand engagement.
• Help customers achieve their business goals by educating them on best-practice usage of the platform/app and the latest features.
• Liaise with internal stakeholders to ensure timely communication of customer behaviors, insights, and feedback.
• Manage marketing campaigns that drive brand awareness, customer engagement, and client business objectives.
• Collaborate closely with cross-functional teams and apply marketing expertise to deliver measurable results.
• Support the UK’s largest Unlocked client, helping to expand the team's Unlocked business across the UK, US and AU.

Junior Community Lead

Compliance

• Track and interpret evolving federal, state, and international laws to ensure organizational readiness.
• Draft, update, and implement internal Standard Operating Procedures (SOPs) and Code of Conduct manuals.
• Conduct regular risk assessments and compliance audits to identify vulnerabilities; develop remediation plans for any non-compliance findings.
• Design and deliver engaging compliance training modules for staff to foster a compliance-first culture across all departments.
• Lead investigations into reported violations or ethics concerns.
• Monitor the company’s use of automated systems and AI to ensure transparency, data privacy, and adherence to emerging algorithmic accountability standards.
• Act as the primary point of contact for external auditors and government regulatory agencies during site visits or inquiries.

Compliance Specialist

• The Technical Lead is accountable for achieving and maintaining predictable delivery.
• Measured by: Defined roadmap milestones delivered on time.
• Reduction in missed or rolled over tickets.
• Clear weekly delivery commitments met consistently.
• Visible reduction in founder intervention for delivery issues.
• Expected outcome: roadmaps translate into shipped work, not stalled plans.
• The Technical Lead is responsible for improving the output of all developers.
• Measured by: Increased developer velocity within the first 90 days.
• Clear ownership per developer and per task.
• Reduction in rework and unclear scope issues.
• Identification and correction or exit of underperforming developers.
• Expected outcome: a smaller, more effective team that delivers more reliably.
• The Technical Lead must remove single points of failure.
• Measured by: Core systems and workflows documented.
• Reduced reliance on individual developers’ knowledge.
• New developers able to onboard without founder involvement.
• Expected outcome: IP is protected and transferable.
• The Technical Lead is expected to understand the commercial impact of technical decisions.
• Measured by: Reduced cost of delivery through efficiency improvements.
• Clear visibility of development cost per feature or project.
• Fewer overruns on client website and technical work.
• Alignment of development effort with profitable work.
• Expected outcome: Technical execution supports margin, not erodes it.
• Where applicable, performance based incentives may be tied to: Delivery against agreed milestones.
• Reduction in technical overhead.
• Measurable efficiency gains.
• Smooth collaboration with Marketing Manager on websites and campaigns.
• Reduced friction between marketing and development.
• Faster turnaround for website changes via CanTicket.
• Expected outcome: Marketing and development operate as one system.