Customer Support Agent

ZigZag Offshoring

Customer Support Agent providing assistance to users at a B2B SaaS company. Delivering customer support via email, chat, and phone while ensuring service excellence.

Posted 6/24/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱30,000 - ₱70,000 per monthWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via email, chat, and phone, embodying Felix's commitment to excellence.
Ensure all tasks are completed within service level agreements (SLAs) to maintain high service standards.
Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams.
Support the development and upkeep of training documentation to empower both customers and team members.
Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content.

Requirements

What you’ll need

A quick learner, able to master new systems and tools, with a genuine interest in software.
Strong written and verbal communication skills, with the ability to build rapport and trust with customers and team members alike.
A collaborative spirit, capable of working both independently and as part of a multi-region team.
A proactive problem-solver, curious and committed to continuous learning and improvement.
Thrives under pressure, maintaining focus and delivering results even in challenging situations.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationstrong verbal communicationcollaborative spiritproactive problem-solverability to build rapportability to build trustfocus under pressurecommitment to continuous learningability to work independentlyability to work in a multi-region team