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Sales Operations Analyst, HubSpot CRM
ZigZag OffshoringSales Operations Analyst specializing in managing HubSpot CRM data and generating sales insights for a growing team. Collaborating with marketing to enhance customer engagement and lead qualification.
About the role
Key responsibilities & impact- Own and maintain the HubSpot CRM platform, ensuring data integrity, pipeline accuracy, and up-to-date contact and company records.
- Build and manage workflows, sequences, deal stages, and reporting dashboards within HubSpot.
- Produce regular sales performance reports covering pipeline health, conversion rates, activity metrics, and revenue forecasting.
- Analyse outbound data to identify trends, opportunities, and areas for improvement.
- Track and report on outbound activity, appointment conversion rates, and lead quality.
- Answer inbound calls in a professional and timely manner, serving as a knowledgeable first point of contact.
- Work in close partnership with the Marketing Coordinator to align marketing-generated leads with the sales pipeline.
Requirements
What you’ll need- Demonstrated experience managing HubSpot CRM, including workflows, pipelines, and reporting.
- Strong analytical skills with the ability to interpret data and present clear, concise findings.
- Experience in outbound sales support, appointment setting, or lead qualification.
- Confident and professional communicator, comfortable handling inbound calls.
- High attention to detail with a structured, process-driven approach to work.
- Ability to collaborate effectively across sales and marketing functions.
- Proficiency in Excel or Google Sheets for data manipulation and reporting.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HubSpot WorkflowsPipeline ManagementSales ReportingData InterpretationLead QualificationExcel ProficiencyGoogle Sheets Proficiency
Soft Skills
Professional CommunicationCollaboration