Zero Hash

Product Manager

• Define and drive the product strategy and roadmap in alignment with the company's overall strategic goals.
• Lead, mentor, and grow a high-performing team of Product Managers, fostering a culture of creativity, collaboration, and meticulous project management.
• Oversee all stages of the product life cycle, from conception through launch, and ensure continuous delivery of valuable solutions to our customers.
• Lead cross-functional teams, working closely with Engineering, Sales, Marketing, and other departments to translate business needs into product requirements.
• Maintain a deep understanding of the cryptocurrency, payments, and overall financial infrastructure markets to inform our product strategy.
• Manage and prioritize the product backlog and roadmap, ensuring that resources are allocated effectively to deliver high-impact projects on time and on budget.
• Provide project management subject matter expertise and support for large and complex programs.

VP of Product

Business Analyst

• Lead the conduct of the company’s onboarding and risk management program
• Implement zerohash’s KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews, and zerohash audits
• Review consumer-facing disclosures, marketing, and advertising for consistency with established zerohash standards
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health

Senior Onboarding and Risk Management Analyst

Blockchain Engineer

• Support the company’s vital business by contributing to the design and development of software in an event-driven microservices environment
• Develop microservices in Golang
• Work with platform engineers to setup new services
• Respond to production issues and alerts
• When necessary, communicate directly with client technical teams

Senior Blockchain Engineer

IT Support

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives.
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.
• Serve as first point of contact for billing, account receivable, third party audit requests etc
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
• Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing.
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market.
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products.
• Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.
• Design and implement data driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Act as internal buffer between client and leadership team
• Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

Onboarding and Platform Audit Manager

Support Engineer

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
• Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Technical Support Engineer

Technical Support Engineer – AMER

Account Manager

• Develop and execute the ecosystem and product partnership strategy in alignment with Zero Hash’s product and go-to-market goals.
• Lead partnership negotiations, including structuring commercial agreements and co-marketing plans.
• Drive technical and product integration of ecosystem partners, collaborating closely with Product and Engineering teams.
• Build and maintain strong relationships with partner organizations and represent zerohash externally at industry events and summits.
• Track market developments across crypto infrastructure, stablecoins, and tokenization to anticipate partnership opportunities.
• Maintain and report on a structured partnership pipeline, including expected impact, integration status, and contribution to revenue goals.
• Act as an internal champion for partner needs and ecosystem signals, helping influence zerohash’s product roadmap.
• Ensure all partnerships meet regulatory, compliance, and information security requirements through close collaboration with internal stakeholders.

Director – Ecosystem and Product Partnerships

Revenue Operations

• Design, document, and manage the end-to-end revenue process, from lead generation and qualification through contracting, invoicing, and renewal/expansion.
• Collaborate with the VP of Enterprise Sales and leadership to define annual GTM strategy, including territory planning, sales quotas, and compensation plan design across the global Sales and Client Success teams.
• Drive continuous improvement and simplification of revenue workflows, particularly around client onboarding, regulatory compliance handoffs, and product integration processes.
• Act as a strategic partner to global sales teams across all business verticals.
• Own and maintain the integrity and accuracy of the CRM (e.g., Salesforce) and all GTM systems, serving as the strategic owner.
• Develop, maintain, and automate key performance metrics (KPIs) and dashboards across the entire revenue funnel, including pipeline health, sales velocity, win/loss rates, account expansion, and churn.
• Provide actionable insights to the executive team, forecasting revenue accurately based on the unique, usage-based fee structure tied to trading, payments, and staking volume.
• Ensure that reporting accurately reflects the complex, multi-product revenue streams (e.g., Trading, Custody, Payments, Tokenization).
• Evaluate, select, and manage the technology stack (e.g., CRM, Sales Engagement, Commission Software, Data Enrichment tools) to maximize GTM effectiveness and efficiency.
• Integrate GTM systems with internal core systems (e.g., ERP, Billing, Compliance/KYC platforms) to ensure a seamless flow of data related to client activity, licensing, and transaction volume.
• Partner with Product and Compliance teams to operationalize new product launches and regulatory requirements within the sales process.
• Develop and implement standardized sales collateral, training materials, and playbooks to accelerate sales cycles and ensure messaging consistency.
• Oversee the contracting process (in partnership with Legal), ensuring standardized agreements and efficient management of bespoke client regulatory needs.

Global Head of Revenue Operations

QA Engineer

• Monitoring, evaluating, managing and executing automated and manual testing processes
• Own our test case management tools
• Ensuring software products and services consistently meet or exceed customer expectations by developing and executing comprehensive test plans
• Ensure all production releases adhere to the release management procedures
• Conduct internal studies and/or audits on product development team activities to evaluate if processes and deliverables fulfill requirements for quality
• Providing subject matter expertise to product development teams on quality assurance methodologies
• Collects metrics on software releases and incidents and communicates that information throughout the organization
• Collects metrics on client management and deliveries and communicates that information throughout the organization
• Supports development and delivery of training in quality matters
• Own the documentation of code and business processes, ensuring they are clear and easy to follow for ongoing maintenance
• Ensure clients satisfaction level is up to required standards (NPS and surveys)
• Ensure quality of deliveries to clients is up to required standards
• Gatekeep the releases to uphold maximum quality standards

QA Manager

• Perform technical due diligence on new protocols being evaluated for our roadmap
• Deploy and manage nodes and validators across Ethereum, L2s, and staking networks
• Run protocols in testnet and mainnet environments, ensuring operational readiness and liaising with blockchain/protocol teams
• Build and maintain scalable multi-cloud and bare metal infrastructure with high reliability and uptime
• Automate deployments and manage infrastructure using Terraform, Terragrunt, Helm, CI/CD pipelines, and other configuration tools
• Improve observability, alerting, and performance monitoring using Grafana (Mimir / Loki / Tempo), OpenTelemetry, and Prometheus
• Guide architectural decisions, promote best practices, and mentor team members
• Document technical processes and share learnings internally and externally

Site Reliability Engineer, Blockchain Infrastructure

Analyst

• Review client transactions, conduct initial analysis, and identify red-flags of suspicious activity that would warrant escalation for further investigation.
• Assist with the identification and escalation of cases related to Fraud and other illicit financial activity
• Use blockchain analytics to conduct blockchain and transaction monitoring analysis.
• Ensure appropriate action is taken on accounts that have been escalated for investigation and SAR/UTR reporting.
• Support the identification and escalation of any issues related to the systems and process used for the monitoring of transactions
• Review monthly and daily transaction alerts, conduct due diligence and open source searches.
• Support ad-hoc investigative projects, engage in the development of procedures, and lead the resolution of issue impacting Transaction monitoring functions as needed
• Work and contribute in a team-oriented and collaborative environment to improve the analytical and reporting processes.
• Keep up-to-date with crypto trends to stay abreast of emerging illicit financial risks

Junior Transaction Monitoring Analyst

Engineering Manager

• Work with a team of talented engineers and product managers to deliver products and features that support zerohash’s business
• Partner closely with zerohash product and program managers to ensure roadmap is well understood and team is able to plan and execute on expected outcomes
• Work with the team on technical planning to ensure that product requirements are captured in the technical solution
• Partner with other Engineering Managers to drive the technical roadmap forward
• Support the engineering team in achieving a high level of technical excellence
• Manage processes to help the team do its best work and interface effectively with the rest of zerohash
• Recruit, coach, and develop engineers
• Help engineers establish career development plans
• Contribute to engineering-wide initiatives as a member of Zero Hash’s engineering management team
• Participate in essential technical, design, and product discussions with leaders across our product and operations teams
• Work with a wide range of stakeholders to build a clear vision for your team
• Oversee the success of your team's projects and achieve quantifiable results
• Introduce industry leading engineering patterns and practices that give us the confidence to do bold things
• Make consistent development contributions so as to maintain competency with our codebase and system architecture

Senior Engineering Manager, API Integrations

Growth Marketing

• Own and execute zerohash's growth marketing strategy across paid media, ABM, social, and experimental channels.
• Translate company and product priorities into focused growth programs that drive awareness, pipeline, and product adoption.
• Identify new growth opportunities, channels, and tactics to reach priority ICPs and strategic accounts.
• Plan, launch, and optimize paid campaigns across LinkedIn, search, and emerging platforms with a focus on measurable impact.
• Build and manage ABM programs targeting priority enterprise and mid-market accounts.
• Partner closely with Sales and Revenue teams to align targeting, messaging, and account strategy.
• Lead social growth strategy to increase zerohash’s visibility, credibility, and engagement across key audiences.
• Experiment with formats and platforms to extend reach and accelerate awareness.
• Design and test creative growth loops (content-led, partner-driven, product-adjacent) to drive scalable adoption.
• Run rapid experiments, analyze results, and iterate quickly, doubling down on what works and sunsetting what doesn't.
• Track performance across campaigns and channels, surfacing insights and learnings to stakeholders.

Growth Marketing Manager

Product Marketing

• Develop clear, differentiated messaging for zerohash's full product suite across Trade, Transact, and Tokenize lines of business (and their sub-products).
• Translate complex technical features into simple narratives tied to partner value, market trends, and business outcomes.
• Maintain and evolve our product positioning as the leading infrastructure platform powering stablecoins, crypto, and tokenization.
• Partner closely with Product Leadership to understand upcoming releases, roadmap themes, dependencies, and customer impact.
• Build and lead GTM plans for new features, including positioning, competitive framing, and content required for sales, success, and marketing.
• Package product updates for internal teams and external audiences (press, partners, prospects).

VP of Product

Senior Onboarding and Risk Management Analyst

Senior Blockchain Engineer

Senior Blockchain Engineer

Onboarding and Platform Audit Manager

Technical Support Engineer

Technical Support Engineer – AMER

Director – Ecosystem and Product Partnerships

Global Head of Revenue Operations

QA Manager

Site Reliability Engineer, Blockchain Infrastructure

Junior Transaction Monitoring Analyst

Senior Engineering Manager, API Integrations

Growth Marketing Manager

Product Marketing Manager / Product Marketing Lead