Zelis

Full-stack Engineer

• Design, develop, test, deploy, and maintain high-quality backend services and supporting systems.
• Work across the stack as needed to deliver complete, end-to-end solutions.
• Own services in production, including deployment, monitoring, performance, and operational health.
• Collaborate with product managers and designers to translate functional requirements into technical solutions.
• Drive architectural decisions with a focus on scalability, reliability, security, and maintainability.
• Improve development and delivery workflows, including CI/CD pipelines and infrastructure automation.
• Partner with engineers to identify and resolve production issues and system bottlenecks.
• Mentor engineers and provide technical leadership through design reviews, code reviews, and architectural guidance.
• Help establish best practices for operational readiness, observability, and system ownership.

Principal Software Engineer

• Design, develop, test, deploy, and maintain high-quality backend services and supporting systems.
• Work across the stack as needed to deliver complete, end-to-end solutions.
• Help own services in production, including deployment, monitoring, performance, and operational health.
• Collaborate with product managers and designers to translate functional requirements into technical solutions.
• Inform architectural decisions with a focus on scalability, reliability, security, and maintainability.
• Partner with engineers to identify and resolve production issues and system bottlenecks.
• Mentor engineers and provide technical leadership through design reviews, code reviews, and architectural guidance.
• Help establish best practices for operational readiness, observability, and system ownership.

Senior Software Engineer

Financial Planning and Analysis

• Be the day-to-day finance business partner to the Marketing leadership team
• Lead monthly forecasting, annual budgeting and 5-year strategic plan processes
• Develop and maintain complex financial models including scenario and sensitivity analyses.
• Provide detailed variance analysis with strategic commentary for leadership reviews.
• Partner with business leaders to support decision-making and resource allocation.
• Attend company training and regional training in area of expertise.
• Presents own work to members of department and external consultants and external professional meetings
• Identify and implement process improvements to streamline reporting and planning.
• Support financial system upgrades or enhancements by testing and validating data flows.
• Prepare executive-level presentations and dashboards for performance reviews.

Senior Financial Analyst, FP&A

DevOps Engineer

• Architecture and operation of large-scale, highly available AWS environments
• Reliability and performance of distributed systems supporting production workloads
• Design and implementation of Infrastructure as Code (IaC) and platform automation
• Evolution of container platforms (ECS, EKS)
• Organization-wide DevOps and SRE best practices, including SLO-driven engineering
• Cloud cost optimization and governance across multi-account environments

Senior AWS DevOps Engineer

Account Executive

• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Responsible for client renewals and retention.
• Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
• Successfully uncover and qualify opportunities for growth to deliver great client value.
• Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.
• Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.

Associate Strategic Client Executive

Affiliate Manager

• Manage a caseload of associate relations matters, including performance concerns, misconduct, workplace conflict, policy interpretation, and other escalated associate issues.
• Conduct prompt, fair, and well-documented investigations, including intake, interviews, fact gathering, findings, and recommendations.
• Partner with People Leaders on performance management matters, including coaching, documentation, corrective action, and performance improvement planning.
• Advise People Leaders on associate relations issues with a focus on consistency, fairness, policy alignment, and risk mitigation.
• Identify recurring themes across cases and recommend practical process, leadership, or organizational interventions.
• Prepare and analyze associate relations reports and dashboards, including trends in case volume, issue type, outcomes, and organizational hotspots.
• Provide regular reporting to key stakeholders on trends, metrics, and insights.

Associate Relations Partner

Backend Engineer

• Write easily maintainable, extendable, and understandable code that adheres to software engineering design principles
• Creating and maintaining our APIs
• Developing new full-stack features to improve our products
• Supporting and enhancing current systems
• Debugging and optimizing code
• Supporting and development of comprehensive documentation and tests
• Building tooling to improve our operational efficiency
• Developing the frontend experience using Angular
• Creating and maintaining our Backend architecture
• Planning and maintaining a product long term
• Performing code reviews
• Collaborating with product to deliver on the roadmap

Backend Software Engineer, Ruby

Manager

• Support revenue forecasting processes by providing deal-level insights and pricing assumptions
• Translate deal activity into forecast inputs and revenue timing
• Align pipeline expectations with pricing and revenue assumptions
• Support financial planning through deal and pricing analysis
• Identify variances between expected and actual outcomes
• Maintain alignment between pricing, revenue, and margin expectations
• Build pricing models and ACV calculations
• Support price structure evaluation and adherence to guidelines
• Identify pricing leakage and margin risks
• Maintain pricing tools, templates, and models

Manager, Pricing and Revenue Analytics

• Lead how Zelis brings data, performance trends, and market context together for business reviews
• Transform reporting into clear value stories for stronger client relationships
• Serve as a strategic thought partner to senior client-facing leaders
• Coach and develop a high-performing team for insight generation and storytelling
• Establish success metrics for Business Reviews
• Present insights with executive presence to senior client stakeholders
• Identify meaningful client, product, and market trends
• Partner closely with Sales, Client Success, Revenue Operations, Analytics, Product, and Business Units
• Help shape the vision for AI-enabled business reviews
• Support requirement development for reporting automation and insight generation

Senior Manager, Commercial Intelligence

• Develop long-term cloud strategy aligned with corporate objectives and digital transformation goals.
• Oversee architecture for mission-critical, globally distributed systems ensuring security and compliance.
• Influence vendor relationships and negotiate cloud service agreements.
• Drive adoption of innovative technologies to maintain competitive advantage.
• Define and enforce architectural standards, development methodologies, and governance models across engineering teams.
• Mentor senior engineers and engineering managers, fostering a culture of technical excellence and continuous learning.

Principal Platform Architect

Security Operations

• Triage alerts, investigate suspicious activity, lead incident response steps, and coordinate containment and recovery efforts.
• Make sure logs and security data are gathered correctly, cleaned up, and organized so the team can analyze them effectively.
• Examine systems, files, logs, and network data to understand what happened during security events.
• Help newer analysts grow by sharing your experience, offering guidance, and running training sessions when needed.
• Assist team members with technical questions, tool usage, investigation methods, and established response workflows.
• Act as the point person during your shift: manage workload, oversee investigations, ensure smooth handoffs, and support teammates.
• Look for opportunities to improve processes, recommend new tools or automations, and help refine how the team operates.

Senior Security Operations Center (SOC) Analyst

Application Engineer

• Lead requirements gathering for highly complex business processes and systems
• Analyze and optimize enterprise-level workflows, identifying opportunities for automation and efficiency
• Develop detailed functional and technical specifications for system enhancements and new implementations
• Serve as a liaison between business units and IT teams, ensuring clear communication and alignment
• Conduct advanced data analysis to support decision-making and strategic planning
• Oversee system testing, including integration, performance, and user acceptance testing
• Provide expert guidance on system architecture, configuration, and best practices
• Mentor and provide knowledge transfer to junior analysts and project team members
• Stay current on emerging technologies and recommend innovative solutions to meet business needs
• Collaborate across departments to drive innovation and support successful delivery of projects
• Prepare and deliver technical presentations and documentation for stakeholders

Application Security Engineer

Engineer

• Leads complex security initiatives and provides expert guidance on threat mitigation, compliance, and architecture.
• Builds, manages, and enhances tools, automations, and data systems that power cyber defense operations.
• Involves hands-on work with security technologies, developing workflow efficiencies, supporting detection engineering, ensuring high-quality security data, and mentoring teammates to strengthen overall team capability.
• Identify capability gaps, propose solutions, and design modern defensive approaches.
• Build or enhance automated workflows to reduce manual effort, improve reliability, and accelerate detection/response.
• Maintain, optimize, and troubleshoot security platforms, custom tools, and log pipelines across the enterprise.
• Oversee the lifecycle of security data—ingestion, transformation, normalization, and quality control across systems.
• Support detection engineering through maintenance, testing, and improvement of detection logic, rules, dashboards, and data sources.
• Guide junior engineers and analysts on tools, processes, automation practices, and new capabilities.
• Tune, fix, integrate, or enhance security tools.
• Build or update automation scripts/workflows for incident response, threat intelligence, and vulnerability management.
• Maintain data pipelines by validating log sources, troubleshooting gaps, updating parsers, and improving normalization.
• Review and build detection rules/alerts, collaborating with analysts to reduce noise and improve performance.
• Work with IT, cloud, networking, and security teams to deploy solutions or resolve tool issues.
• Write documentation, improve runbooks, and share lessons learned.
• Support teammates through technical guidance and demonstrations.
• Participate in discussions on innovation, process improvement, and future engineering projects.
• Perform additional tasks as assigned.

Cyber Defense Engineer

• Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy​
• Owns the client relationship, including all short- and long-term strategies and key client relationships
• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business
• Responsible for client renewals and retention
• Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
• Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality
• Successfully uncover and qualify opportunities for growth to deliver great client value
• Conduct and lead all client business reviews and account plans to optimize value with the client's book of business
• Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.

Strategic Client Executive

Risk

• Oversee daily execution of call monitoring and quality scoring processes
• Own quality scorecards and evaluation frameworks including compliance, customer experience, and service effectiveness criteria
• Ensure consistency, fairness, and calibration across evaluators to minimize scoring variability
• Establish governance for quality standards, scorecards, checklists, peer audit requirements, audit protocols, and performance thresholds ensuring formal documentation, version control, and periodic review
• Partner with Operations leaders to drive targeted improvement plans based on quality outcomes
• Maintain strict adherence to regulatory, contractual, and compliance requirements embedded within scoring models
• Serve as business co-owner of AI-enabled quality capabilities
• Define the post-MVP roadmap for scaling AI-driven quality monitoring, including human-in-the-loop governance
• Partner with Technology and AI teams to refine scoring models, evaluation logic, and data feedback loops
• Establish controls to ensure AI-driven scoring maintains compliance rigor and audit defensibility
• Evaluate emerging capabilities (e.g., real-time guidance, next-best-action support) for potential impact on quality and partner with Operations leadership on strategy and roadmap
• Drive value realization, adoption metrics, and operational impact measurement of AI-enabled quality tools
• Analyze recurring scoring patterns to identify systemic process, platform, training, or design signals for improvement opportunity
• Build structured escalation and improvement pathways that feed into broader process excellence initiatives
• Lead targeted continuous improvement initiatives where quality data indicates systemic risk or opportunity
• Develop dashboards and executive-ready reporting that translate quality metrics into operational insights and strategic decisions
• Partner cross-functionally to drive durable process redesign
• Lead, mentor, and develop a team of quality professionals and analysts
• Foster a culture of accountability, objectivity, continuous improvement, and operational excellence
• Define role clarity, performance expectations, and capability development pathways
• Ensure appropriate resourcing models across onshore and offshore quality monitoring needs
• Build scalable governance processes that support business growth without linear headcount expansion