Strategic Client Executive

Zelis

Strategic Client Executive managing a strategic book of business comprised of large complex payers. Driving growth for Zelis by achieving annual revenue targets and fostering client retention.

Posted 4/29/2026full-timeMorristown • Florida, Massachusetts, Montana, New Jersey • 🇺🇸 United StatesSeniorLead💰 $127,000 - $160,550 per yearWebsite

About the role

Key responsibilities & impact

Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy
Owns the client relationship, including all short- and long-term strategies and key client relationships
Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals
Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business
Responsible for client renewals and retention
Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership
Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality
Successfully uncover and qualify opportunities for growth to deliver great client value
Conduct and lead all client business reviews and account plans to optimize value with the client's book of business
Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.

Requirements

What you’ll need

Bachelor's degree in business or health care administration or related field
10+ years in client management role in the Payer and Regional Health Plan space
Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
Excellent written and verbal communication skills
Excellent presentation, public speaking, and meeting management capabilities
Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing
Ability to anticipate future trends and incorporate them into business review planning
Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates Enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership
Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives
Demonstrates sense of urgency and ability to multi-task and prioritize
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.

Benefits

Comp & perks

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

revenue managementbudgetingforecastingcontract negotiationclient relationship managementdata analysishealthcare communications solutionscost managementproduct optimizationutilization review

Soft Skills

communication skillspresentation skillspublic speakingcollaborationinfluencingproblem-solvingmulti-taskingprioritizationlistening skillsclient management

Certifications

Bachelor's degree in businessBachelor's degree in health care administration