Associate Relations Partner

Zelis

Associate Relations Partner handling associate relations issues and promoting fair practices at Zelis. Managing case load, conducting investigations, and advising People Leaders on performance management.

Posted 5/14/2026full-timeSt. Petersburg • Florida, New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $105,000 - $133,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a caseload of associate relations matters, including performance concerns, misconduct, workplace conflict, policy interpretation, and other escalated associate issues.
Conduct prompt, fair, and well-documented investigations, including intake, interviews, fact gathering, findings, and recommendations.
Partner with People Leaders on performance management matters, including coaching, documentation, corrective action, and performance improvement planning.
Advise People Leaders on associate relations issues with a focus on consistency, fairness, policy alignment, and risk mitigation.
Identify recurring themes across cases and recommend practical process, leadership, or organizational interventions.
Prepare and analyze associate relations reports and dashboards, including trends in case volume, issue type, outcomes, and organizational hotspots.
Provide regular reporting to key stakeholders on trends, metrics, and insights.

Requirements

What you’ll need

Typically has Bachelors’ degree or equivalent experience + 8 years of experience or Masters’ degree +6 yrs of experience.
Significant experience in associate relations, HR business partnership, performance management, investigations, or a related Human Resources discipline.
Demonstrated experience managing complex associate relations cases and advising leaders on sensitive workplace matters.
Strong investigation skills, including interviewing, documentation, fact assessment, and sound judgment.
Demonstrated experience coaching managers through performance issues and accountability actions.
Strong analytical skills, including the ability to interpret case data and translate findings into practical recommendations.
Excellent written and verbal communication skills, with the ability to influence without direct authority.
Strong judgment, discretion, and ability to manage confidential information.

Benefits

Comp & perks

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

investigationsperformance managementcase analysisdocumentationdata interpretationcoachingcorrective actionpolicy interpretationreportingtrend analysis

Soft Skills

communicationjudgmentdiscretionconfidentialityinfluenceanalytical thinkingproblem-solvingorganizational skillsinterpersonal skillsleadership