Zelis

Manager

• Serve as a coding subject matter expert for Expert Claim Review Department and clients to identify whitespace in current projects related to coding reviews and create strategy to tackle
• Implementation of new coding areas of savings to include: research, ROI analysis, SOPs, client support documents and training materials
• Participate in client facing meetings as necessary to assist in presenting coding results with supporting references
• Assist in dispute process and defense of denials as necessary
• Conduct ongoing team education regarding coding and/or billing errors including development of training materials
• Ability to push initiatives from inception to completion
• Must remain current in all national coding guidelines including Official Coding Guidelines, AHA Coding Clinic,, and AMA CPT Assistant
• Work closely with all Leaders of Expert Claim Review in departmental functions and special projects
• Evaluate program performance, prepare reports, and make recommendations for program development
• Must have an understanding of health plans and lines of business in addition to their interaction with policies and coding guidelines
• Management of a team is required
• Work closely with leadership to ensure Zelis culture
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy

Manager, Itemized Bill Review

Full-stack Engineer

• Foster a collaborative, inclusive engineering culture that values diverse perspectives and continuous learning
• Provide coaching and mentorship to managers and senior engineers, strengthening leadership depth and team effectiveness
• Support organizational priorities through thoughtful talent planning, development, and retention strategies
• Partner with leadership to reinforce a culture of accountability, transparency, and engagement
• Translate enterprise and product strategy into clear engineering priorities, roadmaps, and deliverables
• Partner closely with Product and Architecture to deliver scalable, customer-centric solutions
• Drive adoption of modern engineering practices and technologies to improve speed, quality, and reliability
• Ensure strong alignment across platform and service teams to deliver cohesive, integrated capabilities
• Establish and maintain engineering standards, processes, and metrics to drive consistent, high-quality delivery
• Optimize team performance through data-driven insights, continuous improvement, and effective resource allocation
• Promote cross-functional collaboration to ensure seamless execution across Technology, Product, and business partners
• Support operational rigor across global teams, ensuring effective delivery across time zones

Senior Director, Product Engineering

QA Engineer

• Execute quality assurance testing for client implementations, including validation of system configurations, output files, and client-facing materials (e.g., Explanation of Benefits, letters, payments, ID cards).
• Perform detailed reviews of outputs across both paper and electronic formats to ensure accuracy, formatting, and compliance with client requirements and Zelis standards.
• Validate that data is accurately processed, transformed, and displayed across systems and outputs.
• Partner closely with Implementation Project Managers and Specialists to understand client requirements, test scenarios, and expected outcomes.
• Identify, document, and track defects or discrepancies, including issues related to data quality, formatting, and integration outputs.
• Utilize tools such as Jira to log, track, and manage QA tasks, defects, and testing progress.
• Support validation of file-based integrations and data exchanges (e.g., flat files, XML, or similar formats) by reviewing outputs and ensuring alignment with expected results.
• Follow established QA processes, test plans, and standard operating procedures to ensure consistency and quality across implementations.
• Communicate testing results, issues, and risks clearly to team members and escalate as needed.
• Prioritize assigned tasks based on implementation timelines, go-live dates, and business priorities.
• Identify opportunities for process improvements, efficiency gains, and quality enhancements.
• Ensure compliance with HIPAA, security, and company policies and procedures.
• Coordinate with offshore teams to support a consistent QA process and delivery model.

Implementation QA Specialist

Marketing

• Build, test, and deploy email and SMS campaigns and multi-step member journeys in Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, Mobile Studio)
• Translate campaign requirements into technical execution, including audience segmentation, dynamic content, and automation logic
• Perform end-to-end QA to ensure accuracy across targeting, personalization, links, and tracking
• Support the development and maintenance of automated workflows and triggered campaigns
• Partner with marketing managers, analytics, and Salesforce teams to ensure campaigns are executed accurately and on time
• Maintain campaign tracking standards, including UTM tagging and platform-level tracking consistency
• Assist in monitoring campaign performance and support test-and-learn initiatives to improve engagement and conversion
• Support day-to-day Marketing Cloud operations, including data quality checks, subscriber management, and campaign setup
• Assist with vendor coordination, including tracking requests, issues, and follow-ups
• Contribute to process documentation and identify opportunities to improve workflows and campaign execution efficiency
• Support platform enhancements, integrations, and operational improvements as needed
• Explore and apply AI tools to streamline campaign development, QA, and workflow efficiency
• Experiment with new approaches to improve speed to market

Technologist, Marketing Automation

Director

• lead development and continuous evolution of Zelis's enterprise strategy
• structure and drive strategic planning cycles
• develop multi-year strategic plans and growth roadmaps
• own enterprise competitive intelligence frameworks
• synthesize regulatory, technological, and macroeconomic trends into strategic implications
• partner with business unit leadership and executive team to translate strategic priorities into key growth plays
• prepare for board presentations and external communications

Senior Director, Enterprise Strategy

Client Partner

• Serve as the primary point of contact for Zelis clients for their assigned book of business
• Manage a strategic book of business comprised of vertically aligned clients
• Drive growth for Zelis by achieving annual revenue targets, ensuring client retention
• Foster growth with additional products and services
• Drive a superior OneZelis customer experience
• Develop and maintain critical internal and external relationships
• Maximize the breadth and depth of relationships by working closely with clients
• Manage and oversee revenue targets, including budgets and forecasts
• Responsible for client renewals and retention
• Proactively identify and mitigate risks
• Drive revenue growth through existing product optimization
• Successfully uncover and qualify opportunities for growth
• Conduct and lead all client business reviews and account plans
• Ensure industry-leading quality service delivery and client satisfaction

Client Manager – Director

DevOps Engineer

• Define a unified vision for observability across all platforms, with golden signals as the foundation for monitoring and alerting
• Develop and maintain a comprehensive roadmap to improve observability, reduce tool redundancy, and standardize practices across platforms
• Establish and track key performance indicators (KPIs) to measure progress and ensure accountability for roadmap milestones
• Partner with the ZEIT SRE team and engineering leads to break down silos and promote consistent observability practices
• Standardize the implementation of golden signals across applications to improve system reliability and incident detection
• Identify and address gaps in existing observability practices, prioritizing long-term scalability and reliability
• Measure and report on observability success metrics, including actionable alert volume and reduced issue escalations

Site Reliability Engineer

Product Manager

• Become an expert in your product areas
• Collaborate with software engineers, data engineers, data scientists
• Lead discussions with BU stakeholders
• Draft clear and concise business requirements
• Interface with internal engineering and product teams
• Define key performance indicators to evaluate product
• Be the voice of the customer in technical discussions
• Work with cross-functional teams

Product Manager – AI

Backend Engineer

• Develop long-term cloud strategy aligned with corporate objectives and digital transformation goals
• Oversee architecture for mission-critical, globally distributed systems ensuring security and compliance
• Influence vendor relationships and negotiate cloud service agreements
• Represent the organization in technical advisory boards and industry forums
• Drive adoption of innovative technologies to maintain competitive advantage
• Author and maintain high-level technical documentation, architectural blueprints, and engineering playbooks
• Mentor senior engineers and engineering managers, fostering a culture of technical excellence and continuous learning.

Principal Platform Architect

Account Executive

• Serve as the primary point of contact for Zelis for their assigned book of business
• Manage an assigned book of business comprised of vertically aligned clients
• Drive growth for Zelis by achieving annual revenue targets and ensuring client retention
• Foster growth with additional products and services
• Develop and maintain critical internal and external relationships
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
• Drive revenue growth through existing product optimization

Associate Strategic Client Executive – National Health Plans

• Lead execution of 5 marketing process improvement workstreams identified through a recent diagnostic engagement
• Oversee implementation of 5 agentic AI initiatives to modernize workflows and reduce friction
• Serve as chief program lead for a high-visibility cross-functional initiative spanning Marketing, ZEDI (Data/IT), and Sales
• Identify and remove barriers to progress while navigating competing functional priorities
• Drive execution across a global, matrixed enterprise environment, influencing stakeholders at all levels including senior leadership
• Develop executive dashboards and deliver quarterly business reviews, providing ongoing progress updates to the CMO and key stakeholders

Director, Enterprise Marketing Transformation

Support Engineer

• Support and maintain UAT environments for .NET-based applications
• Collaborate with clients and internal teams to plan and execute UAT testing
• Research and troubleshoot issues involving APIs, batch processing, and data validation
• Perform SQL-based analysis to investigate and resolve testing issues
• Support release deployments and structured change management processes
• Work with clients to create and execute test scripts as needed
• Document findings, maintain rollback standards, and track UAT sign-offs
• Identify opportunities to improve UAT processes and environment stability

UAT Support Engineer

• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business
• Responsible for client renewals and retention
• Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
• Drive revenue growth through existing product optimization
• Successfully uncover and qualify opportunities for growth to deliver great client value
• Conduct and lead all client business reviews and account plans to optimize value with the client's book of business
• Ensure industry leading quality service delivery and client satisfaction

Strategic Client Executive – TPA

• Identify high-impact problems across healthcare reimbursement workflows
• Synthesize insights from customer conversations, product data, and industry dynamics
• Help shape Zelis' product roadmap and long-term strategy
• Lead deep product discovery
• Collaborate with marketing, sales, and customer success on go-to-market motion

Senior Product Manager

Consultant

• Own relationships with top-tier clients or partners.
• Lead relationships with enterprise-level clients, ensuring alignment with long-term business goals.
• Shape strategic direction for accounts, including multi-year planning and innovation initiatives.
• Partner with internal leadership to align product development and service delivery with client needs.
• Develop and implement account management best practices.
• Mentor junior account managers and share best practices.