Zelis

Director, Salesforce CoE

Zelis

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Massachusetts, New Jersey • 🇺🇸 United States

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Salary

💰 $169,000 - $225,000 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Develop and execute a comprehensive Salesforce CoE operating model and long-term strategic roadmap
  • Partner with business leadership to understand their needs and translate them into a clear Salesforce vision
  • Champion a data-driven culture using platform metrics, business insights, and user feedback
  • Establish and enforce a robust governance framework for change management, release management, and security protocols
  • Build, lead, and mentor a high-performing Salesforce team including administrators, developers, and business analysts
  • Oversee the day-to-day operations of the CoE ensuring efficient delivery of projects and services
  • Stay current with the latest Salesforce technologies to identify opportunities for Zelis
  • Develop, manage, and track the annual budget for the Salesforce platform

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • 5+ years of progressive experience in a leadership role managing a Salesforce platform
  • Deep expertise across multiple Salesforce clouds (e.g., Sales, Service, Marketing)
  • Strong understanding of the platform's declarative and programmatic capabilities
  • Experience with Data Cloud, MuleSoft, and Agentforce is a significant plus
  • Proven track record of developing and executing a strategic roadmap for a complex enterprise-level Salesforce environment
  • Strong experience with governance, change management, and release management processes in an agile development environment
  • Excellent communication, stakeholder management, and negotiation skills
  • Salesforce certifications (e.g., Administrator, Platform App Builder, Sales/Service Cloud Consultant) are highly preferred
  • Experience in the healthcare or financial services industry is a plus
Benefits
  • 401k plan with employer match
  • Flexible paid time off
  • Holidays
  • Parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceSalesforce cloudsData CloudMuleSoftAgentforcegovernancechange managementrelease managementagile developmentstrategic roadmap
Soft skills
leadershipcommunicationstakeholder managementnegotiationmentoringdata-driven culturebusiness insightsuser feedbackteam buildingproject delivery
Certifications
Salesforce AdministratorSalesforce Platform App BuilderSales Cloud ConsultantService Cloud Consultant
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