Associate Operations Support Analyst
Citi
Manager, Refractive Accounts
ZEISS Group
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado
Visit company websiteSalary
💰 $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the Refractive Account Managers who provide specialized technical training and customer support in clinical and surgical environments.
- Foster a customer-centric organization delivering consistent, high-quality post-sale training support to internal and external customers.
- Provide first-line medical, clinical applications and sales support, including onsite support for the ZEISS Laser Platform in the US.
- Manage, mentor, and train Refractive Account Managers including scheduling, expense control, customer satisfaction, and training excellence.
- Drive procedure volume growth by educating clinical staff on the benefits of ZEISS products over competitors.
- Maintain comprehensive training materials and programs to support ongoing education for internal teams.
- Collaborate cross-functionally with marketing, sales, product management, and other departments to ensure training content is current and clinically relevant.
- Instruct classroom lectures and laboratory sessions at regional and national meetings; represent Zeiss at trade shows and wet labs.
- Interface with internal and external customers to develop course content specifications and influence purchasing decisions based on clinical needs.
Requirements
- Minimum of 4 years of hands-on experience as a Clinical Applications Specialist with refractive laser technologies.
- Prior leadership experience supervising or managing a team of Clinical Applications Specialists in clinical or surgical settings.
- Expert-level knowledge of refractive procedures including SMILE, flap creation, intracorneal ring segment (ICR) implantation, and keratoplasty using the VISUMAX platform.
- Comprehensive understanding of MEL excimer laser ablation procedures, including treatment planning and execution.
- Maintain current certifications and training in femtosecond and excimer laser procedures.
- Strong foundational knowledge of general ophthalmology, including common clinical concerns and surgical workflows.
- Excellent communication and instructional skills to guide, educate, and support customers in high-pressure surgical environments.
- Advanced understanding of diagnostic and surgical tools: visual fields, lensometry, refractometry, IOL calculations, and retinal imaging technologies.
- Strong organizational skills and ability to work independently with minimal supervision.
- Outstanding interpersonal skills and clear verbal and written communication across professional levels.
- Proven ability to manage challenging situations while fostering effective relationships with internal teams and external clients.
