Data Center Solution Manager
Acuity
Senior Manager, Consulting Services – U.S. Public Sector, Active Top Secret Clearance
Palo Alto Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $178,000 - $245,500 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Manage a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel.
- Drive the overall professional services business and provide expert oversight for all ongoing customer engagements.
- Ensure the high-quality delivery of NGFW/SASE security solutions while consistently achieving key professional services business metrics.
- Collaborate with sales leadership, product, portfolio and support teams as the Professional Services liaison to enable client success.
- Build strong customer relationships and be the point of contact for successfully handling customer escalations.
Requirements
- 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.
- 5+ years managing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources.
- Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition.
- Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE architecture and its components.
- Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
- Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
- Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
- Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.
- Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
- Bachelor’s Degree or equivalent military experience.
- Ability to travel up to 25% domestically to customer sites and internal business meetings.
- US Government DoD Active Top Secret Clearance or higher
Benefits
- Employee benefits may include stock options and a bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NGFWSASEenterprise security architecturesProfessional Services project lifecyclerevenue recognitionInternet security conceptsproject closure ratesCustomer Successtechnical consultingtechnical resource management
Soft skills
leadershipcustomer relationship managementcommunicationproblem-solvingcollaborationescalation handlingteam managementbusiness acumenstrategic oversightarticulating technical knowledge
Certifications
Bachelor’s DegreeUS Government DoD Active Top Secret Clearance
