Act as the primary point of contact for key accounts, ensuring clients are satisfied with our products and services and building long-term relationships.
Drive revenue growth by increasing clients' usage of the platform and identifying new business opportunities within existing accounts.
Oversee the onboarding process for new clients and provide ongoing training and support to ensure successful implementation of AI solutions.
Work closely with cross-functional teams including sales, product, growth, and customer success; provide customer feedback to product.
Stay abreast of industry trends, competitive landscape, and market dynamics to identify new opportunities and inform strategy.
Maintain accurate records of sales activities, pipeline management, and client interactions using CRM software and provide regular reports to senior management.
Requirements
At least 3 years of experience in Account Management, focused in B2B, preferably within SaaS or e-Commerce.
A profile with previous experience in Sales is highly appreciated.
Proven track record of exceeding targets and driving revenue growth in a dynamic and fast-paced environment with existing clients.
Self-starter with a proactive mindset, ready to work in an unstructured environment and shape it day after day.
Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner.
Highly organized, with excellent time management skills and the ability to prioritize tasks effectively.