Recruitment

• Lead and develop a team of recruiters across multiple regions, with a strong focus on tech roles and support for commercial, customer service, help desk, financial, and other operational functions.
• Develop and implement a comprehensive talent acquisition strategy aligned with business goals, with a focus on attracting and retaining top talent across all departments.
• Oversee the end-to-end recruitment process, ensuring a positive, inclusive, and high-touch candidate experience that reflects the company's commitment to service excellence.
• Partner with hiring managers across divisions to understand role requirements, team dynamics, and operational priorities.
• Design and implement candidate assessment methods to improve hiring accuracy and ensure alignment with role-specific competencies.
• Expand sourcing strategies into new talent markets and evaluate effectiveness based on early pipeline activity and quality-of-hire outcomes.
• Hire and onboard new recruiters as needed, supporting their integration into the team within one week of start.
• Collaborate with the HR operations team to align recruitment efforts with performance management, compensation strategies, and employee development programs.
• Develop key recruitment metrics and tracking systems, including time-to-fill, cost-per-hire, recruiter productivity, candidate experience, and offer acceptance rates.
• Create and maintain a recruitment dashboard; ensure 100% team participation in weekly metric updates.
• Contribute to fostering a positive and inclusive work culture that enhances team engagement, retention, and shared ownership of hiring success.

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