Yapp

Payroll

• Lead payroll operations for a portfolio of clients, ensuring accurate and timely payroll processing in compliance with legal and contractual requirements
• Act as the primary point of contact for clients, maintaining strong relationships, effective communication, and high-quality service delivery
• Manage client requests, define action plans, and ensure timely resolution of issues and inquiries
• Coordinate onboarding activities for new clients, ensuring smooth transitions and alignment with established processes
• Monitor payroll KPIs and operational metrics, provide insights, and identify opportunities for improvement

Payroll Supervisor

Analyst

• Identify root causes and opportunities for process improvement
• Conduct analyses and optimization initiatives (As-Is / To-Be, BPMN, VSM)
• Map and structure processes with a focus on efficiency and waste elimination
• Implement improvements and track results based on KPIs
• Lead stakeholder alignment and support change management
• Develop and maintain documentation (process flows, SOPs, playbooks)
• Conduct training sessions and support users in implementing improvements
• Manage the continuous improvement project portfolio (status, risks, and priorities)
• Support decision-making with data analysis and critical thinking
• Serve as a reference in process management and promote best practices

Senior Process Analyst

Business Development Rep

• Executar rotinas de prospecção ativa com alto volume (ligações, WhatsApp e e-mail)
• Mapear decisores dentro de empresas e condomínios (síndicos, administradoras, player do ramo condominial.)
• Qualificar leads com base em critérios claros (perfil + dor + timing)
• Agendar reuniões altamente qualificadas para o time de vendas
• Construir e otimizar cadências de prospecção
• Alimentar CRM com qualidade e disciplina
• Atingir e superar metas mensais de geração de oportunidades

BDR – Prospecção Ativa, Outbound

Recruitment

• Assist in managing end-to-end recruitment processes, from job postings through onboarding.
• Source, screen, and interview candidates for various positions across the company.
• Coordinate interview scheduling with hiring managers and candidates.
• Provide regular recruitment reports and analytics to HR leadership.
• Collaborate with the HR team to ensure a smooth onboarding experience for new hires.
• Stay up to date on recruitment best practices and market trends.

Junior Recruiting Analyst

Account Manager

• Manage leads generated from channels, partnerships, events and joint initiatives.
• Conduct a structured initial outreach.
• Qualify and nurture opportunities to advance them through the sales funnel.
• Perform regular, well-documented follow-ups.
• Support the daily operations of the Channels & SDR team.
• Handle recurring operational requests from partners.
• Assist with channel activation initiatives (events, webinars, campaigns).
• Serve as the operational point of contact between partners and internal teams.
• Keep the CRM up to date with complete and accurate data.
• Track opportunities through to closure or disqualification.
• Support the preparation of reports and performance metrics.
• Ensure a consistent standard of service.

Payroll Supervisor

Senior Process Analyst

BDR – Prospecção Ativa, Outbound

Junior Recruiting Analyst

Mid-level Channel & Partnerships Analyst