Xero

Backend Engineer

• Contribute to high-velocity product delivery
• Maintain system health and engineering excellence
• Design technical solutions and lead code reviews
• Mentor team members and promote best practices
• Automate manual processes and participate in incident responses

Senior Back-End Engineer

Data Analyst

• Play a pivotal role in making small businesses more beautiful by delivering high-quality science, analytics, and insights.
• Immerse yourself in vast data stores to build a shared understanding of customer behaviours.
• Shape product and marketing strategies that have a global impact.
• Influence how Xero manages digital performance acquisition, customer engagement, and retention.
• Extract insights from complex data sources and conduct rigorous experiments.
• Empower internal teams to understand current trends and motivate customer behaviour.
• Execute a high pace of A/B testing and experimentation analysis.
• Analyse complex datasets from the Xero data platform, Google Analytics, and Mixpanel.
• Develop and productionise proofs of concept and data assets for high-level reporting and dashboards.
• Partner with the Customer Engagement team to proactively manage digital performance, retention, and personalisation efforts.

Frontend Engineer

• Ownership of the engineering heart of Xero.com
• Lead architecture and implementation of front-end solutions
• Ensure technical health and reliability of the website
• Collaborate with various teams to solve complex engineering problems
• Contribute to the evolution of shared component library and experimentation frameworks

Senior Front-End Engineer

Content Marketing Manager

• Lead the charge in strengthening connections with the North American community of accountants and bookkeepers
• Serve as a link between Xero and partners, ensuring regional voices are championed
• Foster a vibrant community to empower small businesses and build economy
• Manage regional influencer campaigns and capture social-first content
• Provide dedicated social media support for Melio, helping to reposition the brand

Social Content and Community Manager

Program Manager

• Own the end-to-end delivery of benefits programs across the U.S., EMEA, and APAC.
• Partner with global brokers, external vendors, and internal teams for seamless execution.
• Shape employee experience by ensuring offerings remain competitive and compliant.
• Manage migration to Workday for benefits configuration and carrier integrations.
• Create comprehensive playbooks for People Experience teams.
• Assist with the launch of an AI-powered benefits application for employee support.

Benefits Program Manager

Customer Support

• Provide timely, high-quality support and guidance to customers of all levels, from beginners to experts.
• Manage customer inquiries through to resolution, accurately recording case details in the case management system.
• Escalate unresolved issues appropriately while keeping customers informed.
• Achieving quality and productivity targets and ensuring best-in-class customer experiences.

Customer Experience Specialist

• Provide world-class support and guidance to small business owners, bookkeepers, and accountants
• Become a trusted advisor and help customers unlock the full value of Xero’s features
• Support customers through a mix of reactive support and proactive calls
• Embrace new tools and technology to enhance delivery of customer experience
• Use case management applications like Salesforce to capture details
• Apply accounting fundamentals to resolve queries

Customer Experience Specialist – Accounting

• provide high-quality support across all channels, such as phone, email, and chat
• proactively engage with customers to help them maximise the benefits of Xero
• make proactive and reactive outbound calls to manage and resolve inquiries
• stay up-to-date with Xero product changes and record case details

• Provide world-class support and guidance to customers
• Help customers unlock the value of Xero’s features
• Use proactive outreach and efficient problem-solving
• Collaborate with the Customer Experience team to deliver high-quality support
• Embrace new tools including Generative AI
• Use case management applications like Salesforce

Human Resources

• Operate in a true partnership model, creating and driving strategic people initiatives for a global portfolio.
• Act as primary support to senior leadership teams.
• Work closely with colleagues across all regions to ensure impactful people programs.
• Provide guidance on organisational design and complex employee matters.
• Leverage data to derive meaningful business insights.
• Shape people priorities to allow teams to deliver their best work.

HR Business Partner – Product & Technology

• play a pivotal role in delivering high-quality science, analytics, and insights
• immerse yourself in vast data stores to build a shared understanding of customer behaviours
• execute a high pace of A/B testing and experimentation analysis
• analyse complex datasets from the Xero data platform, Google Analytics, and Mixpanel
• partner with the Customer Engagement team to manage digital performance

• delivering high-quality science, analytics, and insights to improve small business
• building a shared understanding of customer behaviours
• shaping product and marketing strategies with global impact
• executing A/B testing and experimentation analysis
• analysing complex datasets from various sources
• developing and productionising data assets for high-level reporting and dashboards
• partnering with the Customer Engagement team for digital performance management

Data Analyst – 11 Month Contract

• operate in a true partnership model, creating and driving strategic people initiatives
• work closely with senior leadership teams
• embed strategic changes following recent organisational shifts
• lead initiatives focused on diversity and inclusion
• explore the future impact of AI on required skills

HR Business Partner, Product & Technology

• Operate in a true partnership model, creating and driving strategic people initiatives
• Work closely with colleagues across all regions and centres of excellence to ensure consistent, impactful people programs are rolled out effectively
• Provide guidance on organisational design, leadership capability to complex employee matters
• Leverage data to derive meaningful business insights to help shape people priorities

• Responsible for delivering high-quality marketing science and analytics frameworks that enable fast decision-making.
• Play an integral role in supporting insights by leading the requirements capture, data collection, and analysis required to empower company outcomes.
• Extract actionable insights to shape customer behaviour and marketing strategy.
• Perform deep-dive analysis and marketing experiment analysis to shift thinking of partner teams.
• Design and analyse A/B tests and experiments to manage performance and engagement.
• Develop data assets and productionised models for reporting and strategic decision-making.
• Feed back data quality issues to improve instrumentation and coverage.

Senior Back-End Engineer

Data Analyst

Senior Front-End Engineer

Social Content and Community Manager

Benefits Program Manager

Customer Experience Specialist

Customer Experience Specialist – Accounting

Customer Experience Specialist

Customer Experience Specialist – Accounting

HR Business Partner – Product & Technology

Data Analyst

Data Analyst – 11 Month Contract

HR Business Partner, Product & Technology

HR Business Partner – Product & Technology

Lead Data Analyst – 11 Month Contract