Senior Operations & Systems Associate

Xero

Senior Operations & Systems Associate managing Zendesk environment for Melio's Customer Experience team. Enhancing operational efficiency through data management and system administration.

Posted 7/24/2026full-timeAuckland • 🇳🇿 New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Zendesk administration and configuration, with strong data management skills and a technical aptitude for platform capabilities. Capable of designing new processes and supporting user onboarding in a collaborative team environment.

Highest-signal resume keywords

Zendesk AdministrationData ManagementProcess DesignThird-Party IntegrationsCustomer Experience Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Zendesk ConfigurationData Management SkillsSystem AuditsProcess Design

Soft Skills

Collaborative Team PlayerTechnical Aptitude

Tools & Technologies

Zendesk

Industry Keywords

Customer ExperienceHigh-Growth Environment

About the role

Key responsibilities & impact

ongoing development, optimisation and administration of Melio's Zendesk environment
acting as the primary administrator for Zendesk
managing data feeds and third-party integrations
running regular system audits
supporting new users through onboarding

Requirements

What you’ll need

strong data management skills
designing new processes
collaborative team player
technical aptitude in platform capabilities
day-to-day Zendesk administration and configuration in a high-growth environment
understanding of Customer Experience organization needs

Benefits

Comp & perks

flexible working arrangements
wellbeing (boost) days throughout the year