Writer

Lead Technical Manager, Corporate IT

Writer

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Senior

Tech Stack

DNSITSMJamfServiceNow

About the role

  • Lead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs)
  • Negotiate enterprise agreements and establish vendor relationships, standardized hardware configurations, and refresh cycles
  • Centralize and optimize license management across 200+ applications and implement SAM platform and automated true-up/harvesting processes
  • Implement AI-powered IT automation: chatbots for L1 support, intelligent ticket routing, predictive analytics, automated fulfillment and virtual IT assistant
  • Design scalable IT architecture, configuration management, monitoring, disaster recovery, VPN/remote access, and collaboration/video conferencing infrastructure
  • Architect enterprise IAM strategy with SSO/MFA, automated provisioning/deprovisioning, RBAC, privileged access management, and access review processes
  • Deploy unified endpoint management (UEM), zero-touch deployment, device compliance policies, remote support, MDM/BYOD, firmware updates and asset tracking
  • Transform IT into a business enabler with ITSM platform, service catalog, automated fulfillment, employee experience scoring, SLAs, proactive support, and executive concierge
  • Implement FinOps and cost optimization: cost allocation models, automated budget tracking, vendor scorecards, licensing usage analytics, and TCO models

Requirements

  • 10+ years in IT leadership with 5+ years in director-level roles
  • Proven experience scaling IT operations in high-growth companies
  • Deep expertise in enterprise IT architecture and service delivery
  • Track record managing $10M+ IT budgets and vendor relationships
  • Experience supporting AI/ML companies or research organizations
  • Strong background in IT automation and process optimization
  • Expert knowledge of ITSM platforms (ServiceNow, Remedy, Jira)
  • Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE)
  • Experience with software asset management and license optimization
  • Understanding of AI/ML tools for IT automation
  • Knowledge of identity providers and access management
  • Familiarity with procurement and vendor management best practices
  • Demonstrated ability to reduce IT costs by 30%+ through optimization
  • Track record of achieving 95%+ employee satisfaction scores
  • Experience implementing IT automation reducing tickets by 60%+
  • History of successful large-scale technology deployments
  • Strong vendor negotiation skills and stakeholder management
  • Preferred: ITIL v4 Foundation or higher; AI-powered ITSM experience; hardware lifecycle management; SOC2/ISO 27001 knowledge; experience at AI/ML or deep tech companies; MBA or advanced degree
  • Must be able and excited to join in person 2-3 days/week (hybrid role)
  • Applicants asked about legal authorization to work in the country and visa sponsorship