Writer

People Operations

• Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.
• Define, document, and improve people operations processes and best practices.
• Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.
• Lead and implement automation efforts using WRITER's own AI platform — identifying opportunities to streamline processes and connect our people tools into more efficient workflows.
• Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics
• Manage compliance posture across federal, state, and local employment regulations.
• Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.
• Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.
• Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.
• Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.

People Operations Manager

Payroll

• End-to-end payroll execution across all of WRITER’s active entities and pay schedules, including multi-state US payroll with varying pay frequencies, and commission cycles; UK PAYE with HMRC filings, National Insurance contributions, pension auto-enrolment, and statutory pay calculations; Canadian federal and provincial remittances, Record of Employment filings, and CPP/EI; Singapore CPF contributions, MOM compliance, and IR8A filings; UAE WPS compliance and gratuity calculations; and contractor payroll with IC agreements, payment schedules, and 1099-equivalent filings.
• You will coordinate with each EOR provider, validate invoices against actuals, and resolve discrepancies — turning a high-volume, distributed model into an auditable workflow.
• You own the processing of the payments, and support the finance team’s general ledger journals, month-end reconciliations, and variance analysis.
• You will work closely with the finance team to ensure payroll liabilities, accruals, and actual disbursements are reflected accurately across entities.
• You will manage cycle-by-cycle processing for variable compensation, working directly with Finance and Revenue Operations to ensure timing, accuracy, and correct tax withholding
• You will stay ahead of — not just keep up with — evolving payroll tax requirements across every jurisdiction WRITER operates in.
• You will manage W-2s, P60s, P45s, T4s, and other international equivalents, and ensure our regulatory filings are complete, accurate, and on time across monthly, quarterly and annual cycles.
• You will reconcile benefits deductions against carrier invoices and manage international statutory leave top-up calculations across jurisdictions with varying leave frameworks.
• As Writer expands, you will lead new country setup for Payroll operations: systems configuration, testing, and end to end cycle execution.
• You will be a trusted resource for employees navigating payroll questions, tax situations, payslip discrepancies, and equity withholding — especially during peak seasons like tax filing and open enrollment.
• You will identify manual inefficiencies and build scalable workflows that integrate cleanly with Finance and HR systems.

Global Payroll Manager

AI Engineer

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
• Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

Enterprise AI Transformation Lead

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

Enterprise AI Adoption Lead

Account Executive

• Develop a deep understanding of our users and why they are exploring WRITER
• Become a trusted product specialist, educating users on how to set up WRITER to unlock value, going hands-on where needed
• Become an expert in the wide range of use cases in which WRITER can drive business transformation across different industries
• Qualify inbound leads and guide them through the evaluation process
• Generate pipeline from ICP accounts via value-driven outbounding
• Guide prospects through trials with clear criteria for success; pull in key stakeholders early and help the team reach Buy consensus
• Collect and share product insights that help product identify both scalable and unscalable ways to educate and activate the user base on the product
• Lead champions through their internal budgeting, legal, security, and procurement processes (this is an evangelical sale where there is rarely an existing line item for the solution)

Enterprise Account Executive

DevOps Engineer

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

AI Deployment Engineer

IT Support

• Own the architecture and administration of our core enterprise SaaS platforms — including Google Workspace, Slack, and Okta
• Build robust automations and API integrations using Python and Terraform to eliminate manual IT processes and engineer zero-touch onboarding and offboarding for our global workforce
• Drive our identity and access management strategy by implementing and maintaining SSO connections, SCIM provisioning, and RBAC across our expanding SaaS ecosystem
• Build AI-assisted workflows and tooling that accelerate IT operations, cross-platform troubleshooting, and scripting — helping your teammates move faster with less friction
• Serve as the senior technical escalation point for complex identity, MDM, and authentication challenges, partnering closely with Security to maintain compliance and governance
• Lead IT infrastructure projects end-to-end — from scoping and architecture through production — with a focus on reliability, user experience, and long-term maintainability

Corporate IT Engineer

Brand Manager

• Brand strategy and campaigns - You’ll lead brand campaign strategy from idea through activation.
• The full customer and employee journey - You’ll activate WRITER’s brand across the customer journey.
• AI-native brand operations - You’ll own WRITER’s internal WRITER instance as the operational backbone of our brand.
• Brand in the product - You’ll work with product and design to ensure our brand identity is felt inside the platform.
• Agency management - You’ll be WRITER’s day-to-day lead for our brand agency — setting the brief, driving the relationship.
• Measurement and brand intelligence - You’ll define and own the metrics that matter.
• Brand Central: the system behind the brand - You’ll build and own WRITER’s brand repository.

Senior Brand Manager

• Own the People Ops ticket queue for the London office, triaging and responding to employee inquiries related to policies, benefits, onboarding, documentation, employment verifications, and general People Operations support, escalating or redirecting to other People Team members as appropriate
• Act as the on-site liaison for all People Operations functions across EMEA, including onboarding, offboarding, benefits and compensation administration, and time off, while partnering with Talent to schedule interview loops and greet candidates in office
• Create a welcoming and productive daily experience for our London WRITER employees and their guests, managing office inventory to ensure the space is well-equipped with snacks, beverages, and supplies
• Organize and support internal and external company events and meetings, including the new hire onboarding program and global All Hands, ensuring every gathering runs smoothly and reflects WRITER's culture
• Own space and capacity planning for the London office, continually enhancing the office layout and seating plan as the team grows, and managing mail, shipping, receiving, and other office logistics
• Maintain the London office budget and manage relationships with property management and vendors for various services, repairs, and support, ensuring financial stewardship and high ROI for our spend
• Create and iterate on office policies and processes that drive efficiency and better employee experiences across the London hub

People Operations Manager

Global Payroll Manager

Enterprise AI Transformation Lead

Enterprise AI Adoption Lead

Enterprise AI Adoption Lead

Enterprise Account Executive

AI Deployment Engineer

Corporate IT Engineer

Senior Brand Manager

Corporate IT Engineer

People & Workplace Specialist