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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations, focusing on employee experience, office management, and process improvement. Proficient in managing vendor relationships and budgets while fostering a positive workplace culture.
Highest-signal resume keywords
People Operations ExperienceOffice ManagementVendor Relationship ManagementBudget ManagementEmployee Experience Enhancement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office Operations ManagementBudgetingProcess ImprovementOnboardingEvent Coordination
Soft Skills
Proactive Problem SolvingExcellent CommunicationTime ManagementHospitality MindsetPrioritization
Industry Keywords
Human ResourcesHigh-Growth Tech CompanyWorkplace CultureEmployee ExperienceCapacity Planning
About the role
Key responsibilities & impact- Own the People Ops ticket queue for the London office, triaging and responding to employee inquiries related to policies, benefits, onboarding, documentation, employment verifications, and general People Operations support, escalating or redirecting to other People Team members as appropriate
- Act as the on-site liaison for all People Operations functions across EMEA, including onboarding, offboarding, benefits and compensation administration, and time off, while partnering with Talent to schedule interview loops and greet candidates in office
- Create a welcoming and productive daily experience for our London WRITER employees and their guests, managing office inventory to ensure the space is well-equipped with snacks, beverages, and supplies
- Organize and support internal and external company events and meetings, including the new hire onboarding program and global All Hands, ensuring every gathering runs smoothly and reflects WRITER's culture
- Own space and capacity planning for the London office, continually enhancing the office layout and seating plan as the team grows, and managing mail, shipping, receiving, and other office logistics
- Maintain the London office budget and manage relationships with property management and vendors for various services, repairs, and support, ensuring financial stewardship and high ROI for our spend
- Create and iterate on office policies and processes that drive efficiency and better employee experiences across the London hub
Requirements
What you’ll need- Experience in a Human Resources or People Operations role, preferably at a high-growth tech company where you've supported a scaling team through rapid change
- A proactive problem solver who anticipates and resolves issues before they escalate, with a hospitality mindset that is friendly, approachable, and genuinely invested in creating delightful employee experiences
- Excellent verbal and written communication skills that demonstrate a high level of professionalism, with strong proactive communication habits both in sync and async settings
- Exceptional prioritization and time management skills, with the ability to juggle many tasks and competing priorities without dropping the ball
- Hands-on experience managing office operations, vendor relationships, and budgets, with a track record of making physical workspaces better for the people in them
- A builder's mindset with genuine excitement about creating scalable processes and continuously improving how a People function operates day to day
- A passion for workplace culture and employee experience, with the ability to bring WRITER's values to life in everything you do — Connect, Challenge, Own
Benefits
Comp & perks- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
