Wrapbook

Program Manager

• Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry.
• Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience.
• Define, measure, and be accountable for the success of fraud solutions and supporting programs.
• Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle.
• Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis.
• Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance.
• Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health.
• Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning.

Senior Program Manager II – Fraud

Product Manager

• Define and own the end-to-end strategy for Reporting & Analytics at Wrapbook.
• Identify and prioritize near-term reporting and analytics gaps across the platform.
• Develop a clear long-term vision for Reporting & Analytics.
• Translate that vision into a concrete, multi-phase roadmap.
• Work with Data Engineering, Platform, and Feature Application teams to deliver scalable reporting tools.
• Define success metrics and leading indicators.

Principal Product Manager – Reporting & Analytics

Systems Engineer

• Develop AI-Driven Internal Tools: Design, build, and maintain internal applications and bots that automate workflows for our operations teams.
• Workflow Automation: Identify repetitive or time-consuming operational processes and implement automation using no-code/low-code tools and custom scripts.
• Systems Integration: Connect and integrate various internal systems and APIs. Ensure data flows seamlessly between platforms.
• Testing & Deployment: Rigorously test automation workflows and AI tool implementations for accuracy, reliability, and security.
• Documentation & Training: Document the internal tools and workflows you build, including architecture, use cases, and maintenance guides.
• Operational Excellence: Monitor the performance and impact of deployed automations.
• Cross-Functional Collaboration: Partner with stakeholders in various departments to understand pain points and requirements.

AI Systems Engineer

Compliance

• Own end-to-end E-Verify processing, including collecting required information, setting up accounts, submitting cases, and maintaining accurate records
• Ensure all employment eligibility workflows comply with federal regulations and internal standards
• Monitor case statuses, identify discrepancies, and follow up with internal teams to drive timely resolution
• Maintain organized, audit-ready compliance documentation to support internal reviews and external audits
• Partner with Customer Success Managers to support client-specific data needs, including generating and updating custom reports
• Collaborate with Production Accounting to support accounting data workflows, including importing budgets and charts of accounts
• Work with FTV Operations and Implementation teams on structured data entry and setup projects that support client onboarding and platform readiness
• Perform manual data entry and validation for accounting budgets, COAs, and onboarding records
• Organize and map onboarding documentation and start paperwork for new implementations
• Customize and update kickoff materials (e.g., slide decks) to ensure accuracy and client readiness
• Initiate CASHet setup as part of onboarding and implementation workflows
• Proactively identify data inconsistencies, compliance risks, or process gaps
• Escalate issues to appropriate stakeholders and contribute to process improvements that increase accuracy, efficiency, and scalability

Compliance & Data Operations Coordinator – Film & Television

Insurance

• Drive new and existing revenue using a blend of warm platform leads and personal network development
• Convert existing Wrapbook users and adjacent verticals into long term insurance clients
• Lead client conversations with both technical fluency and commercial clarity
• Partner with Business Development and Payroll Sales to coordinate outreach and opportunity routing
• Own the architecture, strategy, and negotiation of complex production insurance submissions
• Participate directly in the Placement discipline to shape carrier engagement and market strategy
• Lead high complexity underwriting conversations with senior carrier partners
• Maintain accuracy, clarity, and E and O discipline across all submission and binding workflows
• Contribute to continuous updates on carrier appetite and market intelligence
• Work with Payroll Sales and Payroll Customer Success to identify insurance opportunities and deepen revenue tie ins
• Partner with Customer Success on mid market or technically complex renewals that require senior expertise
• Coordinate with Insurance Operations on workflow integrity, documentation, and system consistency
• Collaborate with Platform, Product, and Data teams to inform technology requirements, automation, and insurance roadmap needs
• Support the Placement function in developing playbooks, appetite guides, and carrier strategies
• Provide mentorship to brokers, CSRs, and cross functional partners
• Model high standards of technical accuracy and operational maturity
• Offer calm leadership in ambiguous or high stakes underwriting and client situations
• Contribute to a culture grounded in learning, quality, and scalable execution

Senior Insurance Broker

Payroll

• Lead the Commercials Union Payroll Operations team in all aspects of daily operations, ensuring KPIs for Commercials union payroll processing and remittance are consistently met or exceeded.
• Serve as the primary expert for Commercials union payroll, including AICP and PHBP contracts, benefit funds, rates, fringes, and union terms.
• Ensure team members meet or exceed standards for quality, accuracy, timeliness, and compliance specific to Commercials payroll.
• Set clear expectations and conduct ongoing performance management and coaching conversations with team members.
• Act as a key decision-maker for Commercials union operational matters, including exception handling, escalations, and complex payroll scenarios.
• Respond to and manage internal and external escalations, audits, and client issues related to Commercials union payroll.
• Partner cross-functionally with Product, Labor Relations, Customer Success, and other stakeholders to drive collaboration, continuous improvement, and scalable Commercials workflows.
• Partner closely with the Product team to provide input on tooling, automation, and workflows needed to improve efficiency and support growth in Commercials payroll.
• Maintain a strong hands-on understanding of payroll calculations, including the ability to manually review and validate union payroll calculations.
• Provide input and recommendations on hiring, promotions, performance actions, and terminations for the Commercials team.
• Participate in strategic planning with leadership to support growth and organizational maturity of the Commercials union payroll function.
• Recommend and implement new processes, tools, roles, and responsibilities to optimize productivity and service quality.
• Ensure team documentation is current, accurate, and that team members are cross-trained to support business continuity.

Manager, Union Payroll – Commercials

Operations

• Own and execute end-to-end benefits operations including onboarding, off boarding, eligibility management, contribution adjustments, reconciliations, and reporting.
• Manage complex or non-standard benefits scenarios, including eligibility edge cases, retroactive changes, multi-project consolidations, and escalations.
• Ensure benefits data is entered accurately, completely, and on time to support compliant withholdings and reporting.
• Serve as a primary point of contact for third-party benefits providers, ensuring accurate and timely data exchange and issue resolution.
• Oversee and validate weekly and ad hoc reports sent to third-party benefits providers.
• Conduct detailed audit reviews to ensure:
• - Accurate calculation of benefit withholdings, caps, and consolidations across projects
• - Correct capture of benefit eligibility and enrollment status
• - Alignment between internal systems and external provider records
• Identify trends or recurring discrepancies and drive corrective actions.
• Handle advanced customer inquiries and escalations via phone and email with professionalism and subject matter expertise.
• Translate recurring issues and learnings into process documentation, FAQs, and training materials.
• Partner closely with Enablement to upskill Customer Success, Sales and other internal teams on benefits workflows and policies.
• Proactively identify opportunities to improve benefits operations, systems, and customer experience.
• Lead or support process redesign efforts as the benefits program evolves, including documenting SOPs and implementing scalable solutions.
• Provide feedback and recommendations to Product and Operations leadership based on operational insights and customer impact.
• Act as a mentor and knowledge resource for Benefits Operations Specialists and adjacent team members.
• Support onboarding and training of new hires within Benefits Operations.
• Partner cross-functionally with Customer Success, Payroll Operations, Product, and Legal/Compliance to ensure alignment and operational excellence.

Senior Benefits Operations Specialist

• Own the roadmap and vision for your product area, aligning customer needs with company priorities.
• Partner closely with engineering and design to define requirements, scope solutions, and deliver high-quality features that solve meaningful problems.
• Collaborate cross-functionally with sales, business development, client operations, legal, and go-to-market teams to ensure alignment and readiness for launches.
• Develop a deep understanding of our customers and the production payroll domain to uncover insights, identify unmet needs, and inspire innovation.
• Define success metrics and use data-driven insights to guide prioritization and measure impact.
• Advocate for quality and compliance, ensuring that products meet the standards required in financial and regulated environments.
• Drive execution end-to-end, from discovery through launch, ensuring on-time, predictable delivery.

Senior Product Manager

• Develop a deep understanding of our Accounting Integration products, as well as our integrated partners.
• Define a long-term vision for integrations across accounting, ERP, and other studio ecosystems and drive alignment with your key stakeholders. You will evolve Wrapbook’s integrations for scale, extensibility, and performance, positioning us as a best-in-class partner for production companies and enterprise studios.
• Own the integrations roadmap – from supporting our current accounting integrations to building new ERP connections, you’ll define and drive the team’s near term priorities and drive measurable outcomes.
• Write clear product requirements and supporting documents based on strong customer research and data analysis, and partner with you cross-functional stakeholders to bring a project to “engineering ready.”
• Execute with a dedicated Integrations team, partnering with your Engineering Manager to lead the team through discovery, delivery, and iteration.
• Engage directly with customers to understand their accounting system workflows, ensure they are onboarded to our integrations properly, troubleshoot issues, and translate insights into product improvements and roadmap direction.
• Refine the customer experience and ensure that customer setup, data mapping, and error handling are intuitive, reliable, and consistent across systems.
• Measure and communicate impact, using data and feedback to prioritize effectively, track adoption, and continuously improve product quality and performance.
• Partner with Customer Success and Business Development to ensure integration capabilities align with current and future client needs.