Senior Manager, Risk Operations

Wrapbook

Senior Manager overseeing Workers’ Compensation operations, leading claims management and team development in entertainment payroll platform. Focused on risk reduction and operational improvements.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $148,400 - $240,900 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols
Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with the team
Review large loss and litigated claims on a regular cadence, ensuring the TPA’s handling strategy aligns with program objectives
Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards
Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction
Develop and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows
Use claims and underwriting data together to identify where operational improvements (better classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity
Drive the end-to-end underwriting operations workflow—production company onboarding, classification, state jurisdiction setup, and policy endorsement execution
Tracking and reporting on Worker Compensation KPIs and SLAs across the WC program
Manage, mentor, and develop Workers Compensation Operations and Claims Specialists
Set clear goals, run regular 1:1s, and drive accountability across all program areas—claims, risk mitigation, underwriting operations, and COI workflows
Balance team workload across the claims and underwriting functions, adjusting capacity allocation as production seasons and claim volumes shift
Partner with the Sr. Director on capacity planning, hiring, and team development as the program scales
Leverage AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations—driving research, drafting, workflow automation, and overall team AI capability development
Build and maintain a centralized Workers' Compensation knowledge base; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making
Serve as Wrapbook's internal subject matter expert on WC program structures—continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership

Requirements

What you’ll need

5–8+ years of experience in workers’ compensation operations, insurance program management, or a related risk management function—with exposure across claims and underwriting/policy administration
4+ years of people management experience, ideally in a fast-growing or high-volume environment
Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management
Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes
A risk management orientation—you naturally connect underwriting decisions to claims outcomes and look for ways to reduce loss frequency and severity across the program
Experience using claims and policy data to identify trends, build reports, and recommend operational improvements
Demonstrated ability to manage vendor and broker relationships with a bias toward accountability and measurable outcomes
Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders.

Benefits

Comp & perks

Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workers' compensation operationsclaims managementunderwriting operationsrisk mitigationdata analysisreportingperformance managementpolicy administrationclassification systemspremium calculations

Soft Skills

people managementcommunicationaccountabilityteam developmentgoal settingmentoringcapacity planningrelationship managementinsight deliveryproblem-solving