Senior Payroll Specialist

Wrapbook

Senior Payroll Operations Specialist managing complex payroll operations for Wrapbook. Handling multi-state remittances and compliance while mentoring team members in a remote setting.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $92,500 - $144,400 per yearWebsite

ATS Keywords

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Hard Skills

payroll processingremittance operationscompliance issuesSOP documentationprocess improvementroot cause analysissystem testingAI tools optimizationExcel

Soft Skills

mentoringcommunicationconflict resolutionproactive problem solvingcross-functional collaboration

Tools & Technologies

NotionSalesforce

Certifications & Qualifications

FPCCPP

Industry Keywords

multi-state payrollunion expertisethird-party payrollentertainment payroll

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout
Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement
Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work
Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy
Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure

Requirements

What you’ll need

5+ years of end-to-end, multi-state payroll processing experience
Advanced union expertise; ability to handle complex remittance and compliance issues independently
Experience in third-party payroll or entertainment/film industry payroll strongly preferred
Proficiency in Notion and Salesforce; intermediate Excel skills
Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding
Strong communication and conflict resolution skills — comfortable working across teams and with external agencies
Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency
FPC or CPP certification preferred

Benefits

Comp & perks

Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service