WOW Remote Teams

Performance Marketing

• Optimize and manage Google Ads, Microsoft Ads, and Meta Ads campaigns within defined performance goals
• Monitor key performance indicators and adjust bidding, targeting, and creatives to improve results
• Ensure efficient and strategic allocation of each client’s monthly PPC budget
• Identify growth opportunities and proactively communicate insights to the account manager
• Develop and implement optimization strategies aligned with client lead generation objectives
• Research, test, and support the rollout of new processes and optimization frameworks in collaboration with senior team members
• Continuously analyze performance data to refine campaign effectiveness

Paid Media Optimization Specialist

Data Entry

• Accurately inputting and processing data into designated systems with a high attention to detail.
• Preparing and submitting various applications through online portals and platforms.
• Managing and organizing digital files and documents within cloud-based storage systems.
• Maintaining the integrity and confidentiality of all sensitive information handled.
• Ensuring all work is completed efficiently and meets established quality standards.

Web Designer

• Website Design & Development: Create responsive, visually engaging websites using Webflow. Manage the entire process including wireframes, Figma mockups, and final Webflow builds.
• UI/UX Design: Develop intuitive layouts that guide users through clear navigation and encourage conversions through thoughtful hierarchy, accessibility, and mobile responsiveness.
• Digital Marketing Assets: Produce design assets such as display ads, email newsletter layouts, social media graphics, and campaign visuals while maintaining brand consistency.
• Landing Page Design: Build optimized landing pages for paid advertising campaigns. Apply conversion-focused elements such as effective CTAs, trust signals, and structured content layouts.
• Client Collaboration: Work with account managers and project leads to understand goals, brand guidelines, and campaign objectives. Present design concepts and refine work based on feedback.
• Design Systems & Scalability: Develop and maintain reusable design systems in Figma and Webflow including component libraries, typography scales, color systems, spacing frameworks, and brand guidelines.
• Trend Awareness: Stay informed on design trends, Webflow platform updates, and best practices in digital marketing to continuously elevate project outcomes.

Web Designer – Webflow, Figma

Customer Success Manager

• Take full ownership of the end-to-end customer journey, from pre-sales coordination to post-purchase support and issue resolution
• Serve as the escalation point for complex or high-impact customer cases
• Design, document, and refine Customer Success workflows, SOPs, and quality standards
• Collaborate cross-functionally with operations, logistics, catalog, and product teams to resolve root causes
• Analyze customer feedback, behavioral data, and trends to minimize recurring issues and improve retention
• Define and monitor Customer Success KPIs, including CSAT, resolution time, refunds, and recurring complaints
• Lead, mentor, and support Customer Success agents while remaining actively involved in execution
• Represent the customer perspective in strategic discussions and operational decisions

Senior Customer Success Manager

Social Media Manager

• Lead and expand their presence on Instagram, Facebook, TikTok, and Pinterest
• Develop and maintain structured content calendars aligned with brand objectives and revenue goals
• Design platform-specific growth strategies tailored to luxury positioning
• Monitor emerging social and industry trends to keep the brand ahead of competitors
• Manage daily community engagement, including comments, DMs, and audience interaction
• Partner with graphic designers and video editors to deliver high-quality, brand-aligned content
• Build SOPs and documentation to ensure scalable and consistent execution
• Track performance metrics, interpret analytics, and refine strategy based on data insights
• Drive both organic growth initiatives and campaign-based performance improvements

Customer Support

• Manage client onboarding from kickoff through successful implementation
• Communicate clearly with clients via email, messaging platforms, and virtual meetings
• Coordinate internal workflows and task tracking using project management tools
• Ensure all onboarding steps are completed accurately and on time
• Support customer service inquiries and provide timely, professional responses
• Monitor campaign or implementation data and report on progress when required
• Collaborate with internal team members to ensure smooth delivery
• Identify issues proactively and propose solutions before they escalate
• Maintain organized documentation inside CRM and project management systems

Customer Service, Onboarding Representative

• Plan, launch, and manage paid advertising campaigns on Meta Ads and Google Ads
• Monitor campaign performance daily and optimize based on KPIs and data insights
• Conduct audience research, competitor analysis, and performance tracking
• Implement A B testing strategies for creatives, copy, and targeting
• Manage budgets efficiently to maximize ROI
• Create clear and structured performance reports
• Collaborate with internal team members through Slack and Monday
• Develop ad creatives or coordinate creative needs using Canva
• Maintain organized documentation using Google Suite
• Troubleshoot underperforming campaigns and identify growth opportunities

Paid Ads Media Buyer – Meta, Google

Marketing

• Maintain ongoing communication with clients via email, phone, and virtual meetings.
• Manage projects end to end, ensuring deliverables are completed accurately and on schedule.
• Coordinate internal teams to execute campaigns effectively.
• Monitor satisfaction levels and proactively resolve concerns.
• Identify and de-escalate potential client issues before they impact retention.
• Identify upsell and cross-sell opportunities based on campaign performance.
• Analyze KPIs such as ROI, traffic growth, conversions, and budget usage.
• Present strategic, data-backed recommendations to clients.
• Support campaign planning, implementation, and tracking.
• Align timelines, resources, and deliverables across teams.
• Assist with campaign briefs, documentation, and creative coordination.
• Provide milestone updates and flag potential risks early.
• Oversee onboarding processes and set clear expectations from day one.
• Manage Zoho Desk tickets to ensure timely support responses.
• Maintain detailed documentation and communication records.
• Track and analyze SEO, Google Ads, and Meta Ads performance.
• Investigate performance gaps and recommend improvements.
• Prepare performance reports with actionable insights.
• Communicate campaign strategy clearly to both clients and internal stakeholders.
• Serve as a coordination hub between departments.
• Prepare meeting agendas, document action items, and follow up on next steps.
• Support alignment between marketing initiatives and broader company goals.
• Identify workflow inefficiencies and propose solutions.
• Implement improvements that enhance productivity and campaign outcomes.
• Coordinate with external vendors and partners.
• Review contracts, track payments, and manage relationships.
• Assist marketing leadership with special initiatives.
• Adapt to shifting priorities in a high-growth environment.

Marketing Coordinator

Administrative Assistant

• Handle inbound and outbound patient phone communications professionally and empathetically
• Guide patients through intake processes and follow-up communications
• Collect and organize required documentation and patient information
• Update and maintain electronic health records accurately and efficiently
• Coordinate and communicate with healthcare providers regarding patient matters
• Perform backend administrative tasks to support clinic operations
• Ensure patient inquiries are resolved promptly and thoroughly
• Maintain confidentiality and professionalism in all interactions

Medical Receptionist – Administrative Assistant

SEO Marketing

• Oversee and enhance client Google Business Profiles
• Publish ongoing localized updates and promotional posts
• Track Q&A sections, images, and performance metrics
• Maintain complete accuracy of NAP data and service information
• Update and manage localized website content for client service pages
• Use AI-driven tools to create hyperlocal blog content tailored to real consumer search intent
• Apply on-page SEO best practices with a focus on local optimization
• Implement structured data and backend technical SEO aligned with each platform’s technical capabilities
• Publish localized content across Facebook and Instagram
• Develop engagement-focused posts to strengthen algorithmic trust signals
• Ensure cohesive messaging and branding across all digital channels
• Coordinate and support review generation efforts on approved platforms
• Monitor incoming feedback and escalate notable reviews to internal teams
• Contribute to strategies that preserve strong ratings and consistent responses
• Safeguard and elevate online reputation to improve conversion performance
• Align business information across major directories including Apple Maps, Yelp, Bing, and other relevant platforms
• Ensure consistency in listings to reinforce trust signals for both search engines and AI models
• Identify and correct discrepancies in citations