WOW Remote Teams

Customer Service, Onboarding Representative

WOW Remote Teams

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage client onboarding from kickoff through successful implementation
  • Communicate clearly with clients via email, messaging platforms, and virtual meetings
  • Coordinate internal workflows and task tracking using project management tools
  • Ensure all onboarding steps are completed accurately and on time
  • Support customer service inquiries and provide timely, professional responses
  • Monitor campaign or implementation data and report on progress when required
  • Collaborate with internal team members to ensure smooth delivery
  • Identify issues proactively and propose solutions before they escalate
  • Maintain organized documentation inside CRM and project management systems

Requirements

  • Advanced English proficiency, both written and spoken
  • Strong organizational and time management skills
  • Proactive mindset with the ability to work independently
  • Data-driven approach to tracking progress and measuring results
  • High attention to detail
  • Positive, professional communication style
  • Ability to ask clarifying questions when needed
  • Experience in customer service, onboarding, account coordination, or similar client-facing roles
  • Familiarity with CRM and project management tools
  • Experience supporting digital marketing or online business environments is a plus
  • Comfortable handling multiple client accounts simultaneously
  • Strong problem-solving skills and self-sufficiency
Benefits
  • 100% remote work environment
  • Opportunity to grow within a fast-scaling digital consulting company
  • Exposure to digital marketing operations and performance-based systems
  • Collaborative and supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillstime management skillsproactive mindsetattention to detailpositive communication styleproblem-solving skillsself-sufficiency