WOW Remote Teams

Web Designer

• Website Design & Development: Create responsive, visually engaging websites using Webflow. Manage the entire process including wireframes, Figma mockups, and final Webflow builds.
• UI/UX Design: Develop intuitive layouts that guide users through clear navigation and encourage conversions through thoughtful hierarchy, accessibility, and mobile responsiveness.
• Digital Marketing Assets: Produce design assets such as display ads, email newsletter layouts, social media graphics, and campaign visuals while maintaining brand consistency.
• Landing Page Design: Build optimized landing pages for paid advertising campaigns. Apply conversion-focused elements such as effective CTAs, trust signals, and structured content layouts.
• Client Collaboration: Work with account managers and project leads to understand goals, brand guidelines, and campaign objectives. Present design concepts and refine work based on feedback.
• Design Systems & Scalability: Develop and maintain reusable design systems in Figma and Webflow including component libraries, typography scales, color systems, spacing frameworks, and brand guidelines.
• Trend Awareness: Stay informed on design trends, Webflow platform updates, and best practices in digital marketing to continuously elevate project outcomes.

Web Designer – Webflow, Figma

Customer Success Manager

• Take full ownership of the end-to-end customer journey, from pre-sales coordination to post-purchase support and issue resolution
• Serve as the escalation point for complex or high-impact customer cases
• Design, document, and refine Customer Success workflows, SOPs, and quality standards
• Collaborate cross-functionally with operations, logistics, catalog, and product teams to resolve root causes
• Analyze customer feedback, behavioral data, and trends to minimize recurring issues and improve retention
• Define and monitor Customer Success KPIs, including CSAT, resolution time, refunds, and recurring complaints
• Lead, mentor, and support Customer Success agents while remaining actively involved in execution
• Represent the customer perspective in strategic discussions and operational decisions

Senior Customer Success Manager

Social Media Manager

• Lead and expand their presence on Instagram, Facebook, TikTok, and Pinterest
• Develop and maintain structured content calendars aligned with brand objectives and revenue goals
• Design platform-specific growth strategies tailored to luxury positioning
• Monitor emerging social and industry trends to keep the brand ahead of competitors
• Manage daily community engagement, including comments, DMs, and audience interaction
• Partner with graphic designers and video editors to deliver high-quality, brand-aligned content
• Build SOPs and documentation to ensure scalable and consistent execution
• Track performance metrics, interpret analytics, and refine strategy based on data insights
• Drive both organic growth initiatives and campaign-based performance improvements

Customer Support

• Manage client onboarding from kickoff through successful implementation
• Communicate clearly with clients via email, messaging platforms, and virtual meetings
• Coordinate internal workflows and task tracking using project management tools
• Ensure all onboarding steps are completed accurately and on time
• Support customer service inquiries and provide timely, professional responses
• Monitor campaign or implementation data and report on progress when required
• Collaborate with internal team members to ensure smooth delivery
• Identify issues proactively and propose solutions before they escalate
• Maintain organized documentation inside CRM and project management systems

Customer Service, Onboarding Representative

Performance Marketing

• Plan, launch, and manage paid advertising campaigns on Meta Ads and Google Ads
• Monitor campaign performance daily and optimize based on KPIs and data insights
• Conduct audience research, competitor analysis, and performance tracking
• Implement A B testing strategies for creatives, copy, and targeting
• Manage budgets efficiently to maximize ROI
• Create clear and structured performance reports
• Collaborate with internal team members through Slack and Monday
• Develop ad creatives or coordinate creative needs using Canva
• Maintain organized documentation using Google Suite
• Troubleshoot underperforming campaigns and identify growth opportunities

Paid Ads Media Buyer – Meta, Google

Marketing

• Maintain ongoing communication with clients via email, phone, and virtual meetings.
• Manage projects end to end, ensuring deliverables are completed accurately and on schedule.
• Coordinate internal teams to execute campaigns effectively.
• Monitor satisfaction levels and proactively resolve concerns.
• Identify and de-escalate potential client issues before they impact retention.
• Identify upsell and cross-sell opportunities based on campaign performance.
• Analyze KPIs such as ROI, traffic growth, conversions, and budget usage.
• Present strategic, data-backed recommendations to clients.
• Support campaign planning, implementation, and tracking.
• Align timelines, resources, and deliverables across teams.
• Assist with campaign briefs, documentation, and creative coordination.
• Provide milestone updates and flag potential risks early.
• Oversee onboarding processes and set clear expectations from day one.
• Manage Zoho Desk tickets to ensure timely support responses.
• Maintain detailed documentation and communication records.
• Track and analyze SEO, Google Ads, and Meta Ads performance.
• Investigate performance gaps and recommend improvements.
• Prepare performance reports with actionable insights.
• Communicate campaign strategy clearly to both clients and internal stakeholders.
• Serve as a coordination hub between departments.
• Prepare meeting agendas, document action items, and follow up on next steps.
• Support alignment between marketing initiatives and broader company goals.
• Identify workflow inefficiencies and propose solutions.
• Implement improvements that enhance productivity and campaign outcomes.
• Coordinate with external vendors and partners.
• Review contracts, track payments, and manage relationships.
• Assist marketing leadership with special initiatives.
• Adapt to shifting priorities in a high-growth environment.

Marketing Coordinator

Administrative Assistant

• Handle inbound and outbound patient phone communications professionally and empathetically
• Guide patients through intake processes and follow-up communications
• Collect and organize required documentation and patient information
• Update and maintain electronic health records accurately and efficiently
• Coordinate and communicate with healthcare providers regarding patient matters
• Perform backend administrative tasks to support clinic operations
• Ensure patient inquiries are resolved promptly and thoroughly
• Maintain confidentiality and professionalism in all interactions

Medical Receptionist – Administrative Assistant

SEO Marketing

• Oversee and enhance client Google Business Profiles
• Publish ongoing localized updates and promotional posts
• Track Q&A sections, images, and performance metrics
• Maintain complete accuracy of NAP data and service information
• Update and manage localized website content for client service pages
• Use AI-driven tools to create hyperlocal blog content tailored to real consumer search intent
• Apply on-page SEO best practices with a focus on local optimization
• Implement structured data and backend technical SEO aligned with each platform’s technical capabilities
• Publish localized content across Facebook and Instagram
• Develop engagement-focused posts to strengthen algorithmic trust signals
• Ensure cohesive messaging and branding across all digital channels
• Coordinate and support review generation efforts on approved platforms
• Monitor incoming feedback and escalate notable reviews to internal teams
• Contribute to strategies that preserve strong ratings and consistent responses
• Safeguard and elevate online reputation to improve conversion performance
• Align business information across major directories including Apple Maps, Yelp, Bing, and other relevant platforms
• Ensure consistency in listings to reinforce trust signals for both search engines and AI models
• Identify and correct discrepancies in citations

Local SEO, AI Presence Specialist

Project Manager

• Manage end-to-end SaaS and CRM implementation projects
• Lead needs analysis sessions and document functional requirements
• Build and monitor project timelines and milestones
• Track project health, risks, and overall delivery flow
• Coordinate closely with clients, ensuring timely follow-ups and responses
• Facilitate communication between internal teams and stakeholders
• Maintain accurate documentation and reporting throughout the project lifecycle
• Ensure deliverables align with agreed scope and business objectives

Graphics Designer

• Develop and execute strong visual concepts aligned with branding guidelines and client objectives
• Design high-quality assets for print and digital channels, including marketing materials and brand collateral
• Apply advanced typography principles to enhance brand consistency and readability
• Collaborate with internal teams to refine creative direction and visual messaging
• Ensure all designs maintain a high standard of aesthetic quality and attention to detail
• Manage multiple design projects while meeting deadlines and creative expectations

Graphic Designer

• Design, build, and maintain WordPress-based websites and CMS-driven platforms
• Implement custom layouts, templates, and page structures with strong technical execution
• Manage CMS integrations and ensure seamless functionality across site components
• Optimize website performance, responsiveness, and usability
• Collaborate with internal teams to translate design requirements into functional websites
• Troubleshoot technical issues and apply timely fixes
• Ensure websites follow best practices for structure, performance, and maintainability

Website Designer – Developer

Video Editor

• Edit short-form video content (Reels, Shorts, TikToks) primarily from recorded coaching calls
• Repurpose long-form video recordings into multiple engaging short clips optimized for social platforms
• Add captions, light motion graphics, and basic visual enhancements to improve clarity and retention
• Ensure videos follow social media best practices for pacing, framing, and engagement
• Organize and deliver edited assets in a timely and structured manner
• Collaborate asynchronously with the team to align content with brand tone and objectives

Account Manager

• Act in alignment with the company’s values, vision, and mission.
• Support account leads with day-to-day PR and communications tasks across multiple accounts.
• Research industry award opportunities and assist with award submission preparation and tracking.
• Assist in building, monitoring, and measuring campaign performance, including tracking media coverage, email campaigns, and deliverables.
• Develop performance reports and support analysis of account activities and results.
• Use HubSpot to manage workflows, track tasks, log communications, and support reporting.
• Coordinate creative production and trafficking, including scheduling deliverables, managing timelines, and ensuring follow-through across teams.
• Draft and edit emails, content pieces, and internal communications under the direction of account leads.
• Proofread and quality-check content and creative assets to ensure accuracy, consistency, and brand alignment.
• Order signage, collateral, and other materials from vendors as needed.
• Conduct research for account leads related to industry events, products, services, and trends.
• Join client calls, monitor ongoing correspondence, and provide real-time support.
• Maintain organized records, meeting notes, and agendas for client and internal calls.

Public Relations, Account Coordinator

Account Executive

• Maintain a high-performance work ethic, working Monday through Saturday
• Execute and follow their established and proven sales process consistently
• Participate in daily coaching and training sessions to sharpen sales skills
• Own and manage the full sales pipeline, including disciplined follow-up
• Handle administrative tasks related to sales data and performance tracking
• Collaborate closely with the sales team and contribute to a strong team culture

• Manage client accounts through the TaxDome CRM platform
• Send client emails to request required tax documents, information, and payments
• Track and follow up on unpaid invoices, missing documents, and outstanding tasks
• Regularly update client status and notes in the CRM system
• Send reminders, invoices, and status updates to clients throughout the process
• Alert the lead tax preparer when a client’s account is ready for processing
• Maintain a friendly yet persistent tone in client communications to ensure deadlines are met