Full-stack Engineer

• Design, Build & Scale Modern Web Applications
• Lead the design, development, and maintenance of scalable web solutions across business domains
• Own platform performance, reliability, scalability, and security from end to end
• Lead development across the entire technology stack using Node.js for backend and Next.js for frontend
• Build high-performance web applications and deliver SEO-optimized experiences
• Implement Server-Side Rendering (SSR) and Static Site Generation (SSG)
• Establish coding standards and engineering best practices
• Conduct code reviews and build/maintain CI/CD pipelines
• Help drive software development using AI-assisted engineering

Software Engineer III

Customer Retention Specialist

• Process all MACD requests (upgrades, downgrades, disconnects, etc)
• Use Retention and Saves skills to retain and win back Business Services customers who are downgrading or disconnecting services
• Meet renewal quota and minimum customer support metrics while performing MACD functions
• Field inbound calls from customers who want to disconnect services and review package for right size opportunities
• Place outbound calls to customers who are up for contract renewal and attempt to retain their business
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Build relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity

Business Retention Specialist

Customer Advocate

• Support the Sales Organization by helping ensure teams have the tools, knowledge, and processes needed to succeed
• Serve as the primary advocate for customers during the sales-to-install journey
• Communicate directly with customers throughout the construction and installation process for new sales
• Support customers by providing updates and helping ensure a smooth transition through installation
• Address customer escalations and routing issues to the appropriate repair teams for follow-up
• Work closely with Sales Representatives to resolve issues and improve the customer experience
• Support accurate order processing and successful customer delivery by performing quality analysis of service agreements
• Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry
• Process and track Construction Capital Approvals for potential customers
• Support sales leadership through reporting and analysis by uploading reports for local Sales Managers and Directors
• Review reports to identify trends, patterns, and opportunities for improvement

Sales Advocate

Outside Sales

• Lead a team of field sales representatives and contractor partners to exceed sales goals
• Recruit, interview, and hire top sales talent
• Coach and mentor sales representatives through field training and ride-alongs
• Conduct ongoing performance reviews and provide constructive feedback
• Achieve and exceed established sales quotas and territory goals
• Monitor prospecting, closing ratios, and sales productivity metrics
• Spend approximately 80% of your time in the field coaching and supporting your team
• Collaborate closely with marketing, construction, and operations to support market growth
• Prepare productivity reports and performance updates

Supervisor, Residential Field Sales

Network Engineer

• Designing and scaling high-availability service provider or enterprise-grade networks
• Leading the transition to next-generation network architectures, including Segment Routing
• Optimizing core routing protocols including: OSPF, ISIS, BGP to improve overall network performance and stability
• Architecting and maintaining MPLS-based services, including: RSVP-TE, LDP
• Serving as the final escalation point during critical, large-scale network outages
• Mentoring both junior and senior engineers to raise the team’s collective technical expertise
• Driving automation initiatives to reduce manual configuration efforts and minimize human error
• Performing additional duties as assigned

Principal Engineer, Core Network

Sales

• Answer inbound calls
• Make outbound calls to current and prospective customers interested in WOW! products and services
• Identify customer needs & recommend the best products, services, features, & bundled solutions
• Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
• Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
• Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
• Follow established sales call processes to maximize customer satisfaction and sales performance
• Stay informed on current products, packages, promotions, and policies
• Share customer feedback and competitive insights with leadership
• Participating in coaching sessions, team huddles, training programs, and development activities
• Perform additional duties as assigned

Inbound Sales Specialist

• Engage with current and prospective customers, helping them find the right broadband solutions
• Handle inbound inquiries and make outbound follow-up calls
• Use sales skills to drive results and achieve sales goals
• Maintain and manage sales leads while conducting outbound follow-up activities
• Accurately process customer orders while adhering to installation and company compliance requirements
• Follow established sales call processes to maximize customer satisfaction and sales performance
• Stay informed on current products, packages, promotions, and policies
• Share customer feedback and competitive insights with leadership
• Participate in coaching sessions, team huddles, and training programs
• Perform additional duties as assigned

• Answer inbound calls, make outbound calls to current and prospective customers interested in WOW! products and services
• Identify customer needs & recommend the best products, services, features, & bundled solutions
• Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
• Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
• Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
• Follow established sales call processes to maximize customer satisfaction and sales performance
• Stay informed on current products, packages, promotions, and policies
• Share customer feedback and competitive insights with leadership
• Participating in coaching sessions, team huddles, training programs, and development activities
• Perform additional duties as assigned

• Answer inbound calls, make outbound calls to current and prospective customers interested in WOW! products and services
• Identify customer needs & recommend the best products, services, features, & bundled solutions
• Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
• Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
• Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
• Follow established sales call processes to maximize customer satisfaction and sales performance
• Stay informed on current products, packages, promotions, and policies
• Share customer feedback and competitive insights with leadership
• Participating in coaching sessions, team huddles, training programs, and development activities

Analyst

• Review and optimize residential sales territories across WOW! markets
• Create and align market assignments to improve sales effectiveness and opportunity coverage
• Partner with sales leaders to align territory design with business objectives and local execution
• Help lead territory refinement initiatives that drive stronger results across the organization
• Analyze sales performance at the market level to identify trends, gaps, and areas for growth
• Build reporting and performance insights that support better decision-making
• Develop strategic recommendations to improve productivity, conversion, and market penetration
• Bring innovative, forward-thinking ideas to sales planning and market strategy
• Collaborate with sales leadership and business partners to support strategic planning and execution
• Support organizational initiatives designed to improve sales performance and operational effectiveness
• Other duties as assigned

Software Engineer III

Business Retention Specialist

Sales Advocate

Supervisor, Residential Field Sales

Principal Engineer, Core Network

Inbound Sales Specialist

Inbound Sales Specialist

Inbound Sales Specialist

Inbound Sales Specialist

Inbound Sales Specialist

Lead Residential Territory Analyst