Sales Advocate

WOW

Sales Customer Advocate connecting sales organization, fulfillment teams, and customers at WOW!. Manage sales lifecycle, improve customer experience, and support sales growth across teams.

Posted 7/9/2026full-timeAugusta • Alabama, Florida, Missouri, South Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support the Sales Organization by helping ensure teams have the tools, knowledge, and processes needed to succeed
Serve as the primary advocate for customers during the sales-to-install journey
Communicate directly with customers throughout the construction and installation process for new sales
Support customers by providing updates and helping ensure a smooth transition through installation
Address customer escalations and routing issues to the appropriate repair teams for follow-up
Work closely with Sales Representatives to resolve issues and improve the customer experience
Support accurate order processing and successful customer delivery by performing quality analysis of service agreements
Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry
Process and track Construction Capital Approvals for potential customers
Support sales leadership through reporting and analysis by uploading reports for local Sales Managers and Directors
Review reports to identify trends, patterns, and opportunities for improvement

Requirements

What you’ll need

High School Diploma or GED required
1+ years of experience in the Telecommunications Industry or an equivalent combination of education and experience
Ability to work effectively in a team environment focused on improving the customer experience
Basic understanding of telecommunications terminology and services
Strong self-motivation with excellent time management skills
Organizational skills
Complex problem-solving abilities
Excellent oral and written communication skills
Proven presentation skills
Experience delivering customer-facing presentations
Ability to understand and effectively use all Microsoft Office products

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order ProcessingQuality AnalysisReport AnalysisConstruction Capital ApprovalsTelecommunications Terminology

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationStrong Self-MotivationOrganizational SkillsTeam Collaboration

Certifications

High School DiplomaGED