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About the role
Key responsibilities & impact- Answer inbound calls
- Make outbound calls to current and prospective customers interested in WOW! products and services
- Identify customer needs & recommend the best products, services, features, & bundled solutions
- Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
- Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
- Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
- Follow established sales call processes to maximize customer satisfaction and sales performance
- Stay informed on current products, packages, promotions, and policies
- Share customer feedback and competitive insights with leadership
- Participating in coaching sessions, team huddles, training programs, and development activities
- Perform additional duties as assigned
Requirements
What you’ll need- Strong verbal communication and customer service skills
- Ability to explain products, services, and solutions clearly and professionally over the phone
- Proficiency with Microsoft Office and Microsoft Teams
- Comfortable learning multiple systems and navigating technology in a fast-paced environment
- Ability to read and interpret reports, sales metrics, product information, and training materials
- 1+ year of sales experience
- CRM (Customer Relationship Management) experience
- Experience with billing systems such as ICOMS
- Call center or telecommunications experience
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Sick Pay
- Personal Days
- Tuition Reimbursement Program
- Significant Employee Discounts on WOW! Broadband Services (where available)
- Supportive Coaching, Training, and Career Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceCRM experiencebilling systemsICOMssales metricscustomer orders processing
Soft Skills
verbal communicationcustomer serviceexplanation skillsprofessionalismadaptabilityteam collaboration