Inbound Sales Specialist

WOW

Inbound Sales Specialist engaging with customers to recommend broadband solutions and drive sales at WOW!. Answering inquiries and executing outbound calls to improve customer experience.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $40,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Answer inbound calls, make outbound calls to current and prospective customers interested in WOW! products and services
Identify customer needs & recommend the best products, services, features, & bundled solutions
Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
Follow established sales call processes to maximize customer satisfaction and sales performance
Stay informed on current products, packages, promotions, and policies
Share customer feedback and competitive insights with leadership
Participating in coaching sessions, team huddles, training programs, and development activities

Requirements

What you’ll need

Strong verbal communication and customer service skills
Ability to explain products, services, and solutions clearly and professionally over the phone
Proficiency with Microsoft Office and Microsoft Teams
Comfortable learning multiple systems and navigating technology in a fast-paced environment
Ability to read and interpret reports, sales metrics, product information, and training materials
1+ year of sales experience (preferred)
CRM (Customer Relationship Management) experience (preferred)
Experience with billing systems such as ICOMS (preferred)
Call center or telecommunications experience (preferred)

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off
Paid Holidays
Sick Pay
Personal Days
Tuition Reimbursement Program
Significant Employee Discounts on WOW! Broadband Services (where available)
Supportive Coaching, Training, and Career Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceCRM experiencebilling systemssales metricscustomer orders processingWhole-Home Wi-Fi adoptionproduct knowledgebundle salescustomer needs identificationcompliance requirements

Soft Skills

verbal communicationcustomer serviceexplanation skillsprofessionalismadaptabilityteam collaborationcustomer satisfaction focusfeedback sharingcoaching participationtraining engagement