WM

Business Analyst, Vendor Operations

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $54,500 - $67,000 per year

Job Level

JuniorMid-Level

Tech Stack

React

About the role

  • Provides data and work assessment, reporting, and recommendations within assigned areas of expertise
  • Support and enhance overall department workflow, process improvement and work quality
  • Partners with the Quality team & Vendor Operations leadership to ensure auditor and re-auditor roles remain current and well calibrated on LOB scoring guidelines
  • Monthly reporting and contributions as an SME during the scoring decision appeals process
  • Actively participates in key departmental and divisional initiatives when called upon
  • Subject Matter expert for assigned functions
  • Documents standard operating procedures (SOPs) for all key quality functions and manages this information in multiple platforms
  • Possess strong written and verbal communication skills and organize and present procedural content
  • Resolves issues arising from internal department functions or as brought forth by internal or external customers
  • Tracks issues to resolution within department and in partnership with other groups
  • Assists with special projects within assigned department or as part of cross-functional teams
  • Determines areas of risk as new or changed processes are implemented and recommends changes for continuous improvement
  • Evaluates current auditing methods and materials and recommend improvements; reviews, creates and facilitate department training as needed

Requirements

  • Must live and work in the US
  • Education: High School Diploma or GED (accredited)
  • Experience: 2 years of Operations experience with a minimum of 1 year in WMSBS Vendor Operations or similar position
  • Excellent written and verbal communication skills
  • Confident, articulate, and professional speaking abilities
  • Self-Starter on Assigned Vendor Operation Projects
  • Internal candidates must be performing in an above average capacity and be an employee in good standing
  • No written or final disciplinary actions within 180 days prior to eligibility
  • Proficient in MS Office
  • Strong keyboarding skills and words per minute
  • Professional verbal and email communication skills
  • Excellent verbal, written and analytical skills
  • Typing Skills
  • Ability to multitask
  • Ability to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Be punctual at work
  • Work efficiently and effectively, both independently and as a team
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Demonstrates accuracy and thoroughness to meet performance standards in a timely manner
  • Bachelor's Degree in Business Administration related or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.