Senior Business Operations Manager
Color
ReactSQL
Payroll Connections Specialist
Human Interest
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $29 - $31 per hour
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Be the main point of contact for clients, responsible for helping them establish technical integrations with 100+ payroll providers
- Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
- Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
- Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
- Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
- Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
- Independently guide clients through data analysis and assist with their data transmission efforts
- Communicate professionally to both internal and external clients while focusing on needs-driven solutions
- Identify areas for process improvement and assist in leading projects which may broadly impact our business
Requirements
- 3+ years in a role that demonstrates troubleshooting and problem-solving skills
- At least 1 year of customer service experience and strong verbal and written communication skills
- A strong work ethic and proven ability to work independently and manage a project plan
- A passion for process improvement and a demonstrated ability to lead change effectively
- Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
- A desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
- A strong focus on quality
- Strong PC skills, including experience working with G-Suite products
- Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise
