Systems Engineer

• Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization.
• Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance.
• Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams.
• Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog.
• Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create.
• Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions.
• Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity.

Senior Support Systems Engineer

Technical Account Manager

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Technical Account Manager – SLED

• Plan and execute strategies to drive customer adoption and use of the Wiz platform
• Provide technical guidance to customers throughout the Wiz journey
• Serve as the bridge between customers and the broader Wiz team
• Ensure customers see value from their Wiz purchase
• Help customers develop success plans throughout the Wiz lifecycle
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications

Technical Account Manager, Central

Director

• Act as a hands-on technical lead for assigned critical accounts; investigate, debug, and resolve complex technical support cases and escalations.
• Analyze accounts suffering from 'ticket fatigue' to identify root causes (product education, configuration drift, or bugs) and implement systematic fixes.
• Work with customer teams to refine their internal workflows, enabling them to resolve routine requests internally before escalating to Wiz.
• Serve as the primary technical owner during critical incidents, driving them to resolution with urgency.
• Own the resolution of critical issues by establishing strong relationships with internal technical teams, including the CTO, Engineering, and Product departments, and driving the path to success.
• Recruit, hire, and mentor a team of specialized Support Engineers to expand the capacity and reach of the Critical Accounts program.
• Regularly present program health, success metrics, and account status updates to the Wiz executive team.
• Partner with customer executives (CISOs, VPs of Engineering) to provide technical assurance and demonstrate progress on chronic issues.
• Aggregate data from high-volume accounts to provide clear, actionable feedback to Product and Engineering teams, influencing the roadmap to reduce support burden.
• Act as a key member of the wider Customer Success Extended Leadership team, contributing positively to our mission and transformation.

Director, Critical Accounts Support

Human Resources

• Provide strategic advice, counsel and consultative solutions to executives on people management aspects of their business to include driving organizational development, team effectiveness, executing change management strategy and employee engagement solutions.
• Collaborate and consult on the design and delivery of HR programs to deliver effective solutions to the business.
• Act as the advocate for leading the talent management and development plans for the revenue team with a focus on enhancing the quality of leaders and managers, building skills and capabilities of the workforce and ensuring succession bench strength.
• Direct, develop and drive a global workforce plan and human capital strategies by acquiring and maintaining in-depth knowledge of the business, not limited to budget, revenue and product and portfolio roadmaps. Partner with Recruitment, L&D, Ops and Finance to ensure a feasible, pro-active workforce plan is in place and well executed.
• Develop and monitor regular and ad-hoc reports to ensure HR metrics are quantified and outcome driven. Able to identify trends and proactively recommend solutions to improve performance, retention, and employee experience.
• Guide and coach managers on how to appropriately manage and resolve complex HR issues (e.g., performance management and total rewards).
• Partner the revenue team members throughout the organization to communicate and educate on policies, procedures, and compliance.
• Provide consultative support and guidance to managers on implementation / execution of core HR programs.
• Leverage best practices and identify opportunities for efficiency.
• Understand the client groups, strategy, challenges, business initiatives and business model.
• Drive employee relations issues to resolution in collaboration with Employment Legal, including conducting investigations and actioning findings.

Principal Human Resources Business Partner

Account Manager

• Build and maintain strong relationships with partners, including CSPs, sellers, engineers, and leadership teams
• Implement National Partner and CSP (AWS, GCP, Azure) strategies at a regional level
• Lead enablement activities for ANZ partners, engaging leadership, sales, and technical teams
• Collaborate with national partner managers to develop and implement regional strategies
• Educate Wiz sellers on partner go-to-market strategies and value propositions
• Develop and execute business plans with focus partner accounts
• Facilitate account mapping between partner and Wiz sales teams
• Maintain leadership cadence between Wiz and partner sales leadership
• Communicate partner strategies in weekly Wiz team meetings, sharing best practices and partner success strategies
• Oversee cloud strategies for partners targeting specific accounts
• Maintain proactive/reactive account insights, including cloud spend, commitments, and billing contacts
• Serve as the primary contact for partner conflicts and provide sales cycle support in your region
• Manage escalations and drive conflict resolution
• Ensure adherence to external and internal Partner Rules of Engagement
• Oversee partner application management and administration
• Manage reseller agreements in collaboration with Wiz Legal (MNDA, OTRA, master agreements, order forms)
• Deliver Wiz's first-meeting pitch to partner teams
• Align with field and partner marketing on partner strategies, driving attendance, and executing follow-up strategies
• Organize a minimum of 4 partner events per quarter in collaboration with Wiz, CSPs, and partners
• Manage budgets, spiffs, and promotional execution
• Oversee ACE deal management via WorkSpan integration in SFDC
• Drive and qualify partner-sourced deal registrations
• Support Wiz sellers in managing deals and ensuring seamless partner engagement
• Track private offers and coordinate with sellers and partner operations to ensure deal success
• Provide partner team forecasting and maintain deal engagement oversight
• Deliver weekly reports to leadership and supported teams

Regional Partner Manager

Manager

• Lead and support the AMER Downmarket and Mid-Market Deal Desk team, overseeing daily operations
• Lead "Voice of Customer" and "Voice of Field" initiatives, translating feedback into actionable process improvement plans
• Escalation Management: Act as the primary point of contact for team escalations and provide leadership with visibility into high-risk or "red" deals
• Track and benchmark similarities and differences between sales trends, sales cycles and customer behaviors
• Work with Deal Desk leadership to develop new guardrails for various projects and guidelines
• Become a trusted advisor to the sales team and leaders, and insure the team works with sales reps to structure deals that best meet customer and Wiz’s needs and goals
• Cross-Functional Partnership: Collaborate with Finance, Legal, Product, and Enablement to implement process changes and best practices.
• Process Ownership: Own and optimize the approval matrix, automated workflows, and the official Deal Desk Playbook for Downmarket

Deal Desk Manager

Customer Success Manager

• Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
• Work cross-functionally to support operational programs aligned to overall organizational strategy
• Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
• Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

Senior Customer Success Operations Analyst

Operations

• Receive feedback from Sales and Partner teams to help define strategic projects and process improvements to ensure an easy engagement model for Partners selling Wiz
• Work cross-functionally with other teams to support operational programs aligned to the overall organizational strategy
• Deliver scalable “run the business” operational support of the Partner organization at Wiz including weekly updates to leadership on KPIs, reporting, etc.
• Be responsible for the data integrity in Salesforce of all data relating to the Partner programs and processes

Senior Partner Operations Analyst

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in Wiz.
• Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform.
• Continuously monitor news related to new & emerging cloud security threats.
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Technical Account Manager, Portuguese Speaker

Product Marketing

• Serve as the Program Manager for the strategic GTM initiatives and collaborate with the Wiz post-sales teams including Customer Success, Renewals, Professional Services and Support.
• Translate exec vision into actionable program plans: gather and define business requirements, key milestones, risks and dependencies.
• Drive the execution of the cross-functional projects and programs, coordinate business readiness and technical delivery.
• Own projects, programs and roadmap to address critical tooling and process gaps. Identify business needs and priorities, leverage AI and automations to build solutions which will help drive efficiency and support rapid business growth.
• Create and maintain documentation and workflows for all owned programs.
• Partner with the senior leadership and internal stakeholders, provide analytics and reporting to program success metrics across their critical initiatives.

GTM Strategy – Planning Manager

General Counsel

• Be a legal business partner to Wiz’s revenue teams in EMEA, summarizing and communicating legal concepts and risks in a way that is meaningful to business teams
• Take ownership of the drafting, reviewing, negotiating, and managing a wide range of legal agreements. Advise your fellow Wizards on contract interpretation and negotiation to accelerate contract velocity
• Seek to understand the context of the positions of Wiz’s customers and the requests from Wiz’s internal clients, and strive to solve problems and address issues from their perspective
• Triage a heavy workflow, setting appropriate priorities with internal clients and delivering results efficiently
• Support the continuous improvement of agreement templates and legal processes
• Manage agreements that comply with company policies and risk tolerance

Commercial Counsel, German Speaking

Support Engineer

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Solutions Support Engineer

Solutions Engineer

• Build and deliver technical results and solutions with Cloud Service Providers.
• Deliver world class demo and training experience to our CSP partners.
• Attend and deliver presentations at industry conferences.
• Thrive in a creative technical role assisting partners building a technical business delivery model.
• Roll out technical programs to drive tangible results in partner organizations.

Senior Support Systems Engineer

Technical Account Manager – SLED

Technical Account Manager, Central

Director, Critical Accounts Support

Principal Human Resources Business Partner

Regional Partner Manager

Deal Desk Manager

Senior Customer Success Operations Analyst

Senior Partner Operations Analyst

Technical Account Manager, Portuguese Speaker

Technical Account Manager, Portuguese Speaker

GTM Strategy – Planning Manager

Commercial Counsel, German Speaking

Solutions Support Engineer

Senior Partner Solutions Engineer