Senior Customer Experience Manager – Central

Wiz

Senior Customer Experience Manager guiding Fortune 100 customers through cloud security projects. Focused on driving engagement and project success across strategic initiatives.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $136,800 - $152,000 per yearWebsite

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Hard Skills

cloud securitysecurity best practicesTCO analysisbusiness case assessmentstool consolidationworkload migrationsgovernance structuresSecurity SaaS offeringspricing models

Soft Skills

communication skillsinterpersonal skillsstakeholder engagementproblem solvingrelationship buildingcustomer enablementtraining strategycollaborationinfluence

Tools & Technologies

Wizcloud-based technology

Industry Keywords

customer success managementstrategic roleFortune 100 customersentrepreneurial mindsetlarge-scale transformations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives
Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value
Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations
Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness
Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz

Requirements

What you’ll need

6+ years of experience as a CSM, AE, or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility

Benefits

Comp & perks

Compensation for this full-time position includes base salary + bonus + equity + benefits
Our salary ranges are determined by role, level, and location
Bonus, equity, and benefits are not included in the listed salary range