Business Development Executive
Euromonitor International
Customer Success Manager, Spanish Speaker
Winnow
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and grow Europe’s client portfolio and lead implementation projects across locations
- Build strong relationships with clients to ensure adoption and success of Winnow systems
- Understand clients’ current situation and needs to tailor the best solutions for them
- Ensure smooth end-to-end implementation process with clients; train multi-disciplined teams in person and remotely
- Take consultative approach to keep clients engaged in utilising Winnow system to manage their food waste reduction
- Proactively analyse client reports, troubleshoot issues, and implement changes where necessary
- Manage KPIs jointly with clients and Winnow senior team members to ensure system delivers a strong business case
- Collaborate closely with internal teams in different regions
- Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)
- Support front line tech and customer support teams with client enquiries where required
- Travel regularly across Europe as part of the role
- Work with Operations team to manage processes, systems and controls enabling business scale and growth
Requirements
- Motivated and entrepreneurial individual with a can-do attitude
- Regular European travel
- Degree educated (likely at least a bachelor's degree)
- Work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
- Intermediate level of Excel
- Working knowledge of Word and PowerPoint
- Excellent verbal and written communication skills in Spanish
- Ideally speak a third European language in addition to English
- Proven ability to collaborate effectively with others
- Experience challenging and questioning the status quo and proposing creative solutions
- Results driven with track record of delivering value-added, intuitive solutions
- Passionate about career and proactive in staying current in field
- Proven experience providing consistently first-class customer service and remaining calm under pressure
- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data
- Strong organisational, project management, prioritisation and time management skills
- Willingness to roll up your sleeves, take initiative, and a growth mentality
