Sr. Manager, Strategic Sales
6sense
Senior Manager – Customer Success
Freshworks
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $166,400 - $239,200 per year
Job Level
Senior
About the role
- Hire, manage, and mentor a team of CSM leaders and individual contributors
- Drive customer outcomes, retention, and expansion through proactive account management and value-focused engagement
- Act as a sponsor for key accounts, building trust with customer stakeholders and aligning solutions with their strategic goals
- Lead cross-functional initiatives to enhance CSM workflows and improve the customer lifecycle
- Provide clear, consistent reporting and insights to senior leadership, flagging key risks and sharing customer feedback
Requirements
- 6–10 years of experience in Customer Success or related roles, with 2+ years in people leadership
- Consistently delivered on Gross Retention & Net Expansion targets
- Strong track record of building and scaling CSM teams in SaaS or multi-product environments
- Deep knowledge of customer engagement models, lifecycle management, and strategic account planning
- Exceptional communication, coaching, and collaboration skills
- A growth mindset rooted in transparency, accountability, excellence, and empathy
- Availability to travel
