Customer Success Manager

• Own post-sales success across the AI Solutions portfolio, guiding adoption, utilization, and expansion
• Lead and manage a team of Customer Success Managers to deliver on adoption, deployment, utilization and product upgrade goals
• Develop and maintain a repository of client use cases to inform training and engagement strategies
• Foster a culture of continuous improvement and engagement within the team by actively seeking and acting on feedback
• Establish and nurture relationships with key customers and use feedback to enhance processes
• Drive revenue growth and retention through identification of upsell, cross-sell, and renewal opportunities
• Align team operations and goals with the company’s financial and operational objectives
• Shape customer success strategy and be accountable for team performance and measurable business outcomes

Senior Manager, Customer Success – AI Solutions

Senior Customer Success Manager, Training

Customer Success

Customer Success Manager

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