Client Success Manager
DiligenceVault
Senior Manager, Customer Success – AI Solutions
Thomson Reuters
full-time
Posted on:
Location: 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Own post-sales success across the AI Solutions portfolio, guiding adoption, utilization, and expansion
- Lead and manage a team of Customer Success Managers to deliver on adoption, deployment, utilization and product upgrade goals
- Develop and maintain a repository of client use cases to inform training and engagement strategies
- Foster a culture of continuous improvement and engagement within the team by actively seeking and acting on feedback
- Establish and nurture relationships with key customers and use feedback to enhance processes
- Drive revenue growth and retention through identification of upsell, cross-sell, and renewal opportunities
- Align team operations and goals with the company’s financial and operational objectives
- Shape customer success strategy and be accountable for team performance and measurable business outcomes
Requirements
- 10+ years managing a high performing team (People Management)
- Ability to work effectively across functions and teams (Cross-Team Collaboration)
- Skilled in interpreting customer data and feedback to inform strategies (Customer Insights)
- Strong interpersonal and executive communication skills (Stakeholder Communications)
- Proven experience leading teams through change (Change Management)
- Experience in coaching, mentoring, and developing high-performing teams (Talent Development)
- Strategic, customer-obsessed leadership to own post-sales success for AI solutions
