Client Success Manager
DiligenceVault
Customer Success Manager – APAC
Drata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$151,700 - A$234,200 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for APAC customers, guiding overall relationships to increase adoption, expansion, and retention.
- Work collaboratively across Customer Success, GTM, Operations, and leadership teams to deliver customer value and uncover revenue opportunities.
- Partner with Account Managers to ensure value-selling throughout the customer journey, from onboarding through renewal.
- Use data and metrics to inform customer engagements, monitor success, and proactively identify risks.
- Establish cadence meetings (weekly, monthly, quarterly) with customers to review business objectives, KPIs, product adoption, and compliance milestones.
- Conduct QBRs with senior and executive stakeholders across APAC customer organizations.
- Build deep expertise in Drata’s platform and advise on best practices for security, compliance, and audit readiness.
- Expand relationships across customer organizations, including with compliance, security, and technical stakeholders.
- Collaborate with global colleagues, sometimes outside of standard APAC working hours, to ensure alignment with worldwide strategy.
- Travel occasionally within APAC for customer meetings, industry events, or team collaboration.
Requirements
- 5+ years in a Customer Success role in B2B SaaS (experience in APAC region strongly preferred).
- Background in Security, Compliance, and/or GRC is strongly valued.
- Bachelor’s degree or equivalent professional experience.
- Familiarity with tools such as Slack, Zoom, Salesforce, Catalyst, and Google Workspace.
- Experience with Jira, Gong, Sigma/data dashboards, Notion, or similar tools is a plus.
- Exceptional communication skills (written and verbal) with ability to engage senior stakeholders.
- Strong organizational skills, able to manage multiple priorities across regions.
- Resilience, adaptability, and a collaborative, customer-first mindset.
- Demonstrated success in a high-growth SaaS environment.
Benefits
- Supplemental Health Benefits Offered
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child *(available after six months of employment)*
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessB2B SaaSSecurityComplianceGRCData analysisValue-sellingKPI monitoringAudit readiness
Soft skills
CommunicationOrganizational skillsResilienceAdaptabilityCollaborationCustomer-first mindset
Certifications
Bachelor’s degree
