Lead Customer Success Manager, Strategic Accounts
HubSpot
Senior Customer Success Manager
Tealium
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$140,000 - A$170,000 per year
Job Level
Senior
About the role
- Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts.
- Gain an understanding of customers’ desired business outcomes and mutually plan to realize more value through improvements in implementation and adoption of new use cases.
- Partner with Tealium’s implementation team to ensure successful deployment and engagement.
- Serve as the primary point of contact for managing and coordinating internal renewal strategies.
- Implement customer engagement strategies, including Executive Business Reviews and Quarterly Business Review.
- Leverage your relationships and customer health analytics to identify customer expansion opportunities & churn risk.
- Collaborate with Tealium’s Sales team to expand customer relationships & ensure renewal.
- Monitor and report on customer health, plan and coordinate the recovery for churn risk scenario.
- Effectively solve ad-hoc customer issues as needed, interacting with Customer Support.
- Collaborate with Marketing to grow the library of customer testimonials.
Requirements
- 5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management within a Marketing Technology SaaS provider, digital marketing agency, or marketing operations team.
- Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred.
- Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs.
- Proven ability to build trust and credibility with senior customer decision-makers and key influencers.
- Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes.
- Skilled at leading technical conversations and influencing stakeholders by aligning solutions to strategic business needs and value.
- Quick learner, capable of mastering complex technical concepts and effectively translating them into clear, actionable insights for customers.
- Collaborative team player with a track record of successfully partnering across Sales, Operations, Legal, Finance, and other functions to influence decisions and drive results.
Benefits
- Tealium WOWs (Ways of Work)
- Tealium Mosaic (diversity, equity and inclusion)
- Tealium Cares (15 hours paid volunteer time)
- Tealium Connects (remote-first working)
- Tealium Ownership (equity grants)
- Tealium Time (paid time-off policy)
- Healium (health and wellness programs)
- Tealium LIFT (professional development opportunities)
- Health and Related Benefits Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Data PlatformsTag Management solutionsJavaScriptAPIs
Soft skills
building trustcredibilitycustomer experienceinfluencing stakeholderscollaborativequick learnerproblem-solving
