Customer Success Manager

• Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts.
• Gain an understanding of customers’ desired business outcomes and mutually plan to realize more value through improvements in implementation and adoption of new use cases.
• Partner with Tealium’s implementation team to ensure successful deployment and engagement.
• Serve as the primary point of contact for managing and coordinating internal renewal strategies.
• Implement customer engagement strategies, including Executive Business Reviews and Quarterly Business Review.
• Leverage your relationships and customer health analytics to identify customer expansion opportunities & churn risk.
• Collaborate with Tealium’s Sales team to expand customer relationships & ensure renewal.
• Monitor and report on customer health, plan and coordinate the recovery for churn risk scenario.
• Effectively solve ad-hoc customer issues as needed, interacting with Customer Support.
• Collaborate with Marketing to grow the library of customer testimonials.

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