Customer Success Manager

• Partner with our customers to ensure effective onboarding - setting them up for success
• Create and execute a communications plan to engage effectively throughout the customer journey
• Align strategy and build programs for customers, with objectives and measurable outcomes
• Collaborate with our product and customer support team to share new features
• Nuture upsell and cross-sell opportunities in partnership with sales to increase account penetration
• Monitor CSAT and resolve concerns with the assistance of internal teams.

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