Customer Success Manager
UpGuard
Cyber SecurityRealm
Customer Success Manager – Australia/APAC
Immersive Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Nuture upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams.
Requirements
- A number of years experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills.
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
Benefits
- You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
- Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
- Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,
- Career and learning development through the platform and our ‘Learn Anything’ fund
- Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
- Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
- We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
- While this is a remote position, we do all meet in our UK HQ on an annual basis, with more regional gatherings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementproject managementcustomer solutions implementationclient management
Soft skills
planningpresentationwritten communicationorganizational skillsrelationship management