Immersive Labs

Product Manager

• Become an expert in how the major elements of the product work, providing product support to Sales and Customer Success, demonstrating product features and eliciting user feedback.
• Drive a data driven, analytical approach to prioritising and refining new features and product enhancements that meet customer and business needs.
• Set, track and optimise success metrics to ensure that deliverables are defined and measurable.
• Prioritise and organise features and technical requirements for your product area, ensuring a focus is maintained on delivering value to customers.
• Ensure a clear Product Roadmap is created, managed and communicated so that development work, marketing and release can be planned. Work closely with the marketing and sales teams to ensure effective go-to-market.
• Collaborate cross-product with other Product Managers to ensure any inter-team dependencies are taken into account during planning, and to share best practice.
• Inspire the Product delivery teams, ensuring they have the rationale and motivation required to deliver the product vision.
• Develop user stories with agreed acceptance criteria. Work with agile Design and Engineering teams to ensure stories are correctly refined, technical constraints, dependencies and prerequisites are identified and that the product vision is realised.
• Ensure a balance of Technical Debt, feature development and Technical Prerequisite work is undertaken in a responsible and timely manner to ensure feature delivery and product performance.
• Develop and maintain strong market awareness and deep understanding of the cyber landscape.

Lead Product Manager

People Operations

• Lead and refine core employee lifecycle stages, including onboarding, internal moves, and offboarding
• Document and optimize People Ops workflows. Identify bottlenecks and implement scalable solutions to improve team efficiency
• Serve as the operational lead in meetings with Finance, IT, Legal, and Payroll to ensure handoffs are seamless and support global expansion efforts
• Partner with external counsel and internal teams to manage visas, relocations, and right-to-work compliance
• Own the "source of truth" in our HRIS and conduct regular audits, manage reporting requests
• Provide rapid, high-touch support for employee inquiries
• Manage mandatory reporting and ensure all employment documentation meets local regulatory standards
• Execute and own timelines and deliverables for People programs

People Operations Specialist

Account Manager

• Working on a win and retain basis to win new business with largest enterprise customers then growing the presence of Immersive within those accounts.
• Leveraging marketing leads, technical resources, and channel/alliance partners as required.
• Attending relevant industry events to educate the market on the value of the Immersive's offering.
• A strong partnership with Customer Success will be essential to help you identify opportunities for upsell within key accounts
• Living the Immersive values, displaying the culture to prospect companies through your interactions.

Enterprise Account Manager

Solutions Engineer

• Maintain expert technical knowledge of Immersive's Cyber Workforce Resilience Platform and competitor technologies
• Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with Sales to develop and execute strategy for securing the technical win for net new business as well as customer upsells you are engaged with
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Represent Immersive at conferences, security events, and on-site meetings

Senior Solutions Consultant – Federal

• Work on a win-and-retain basis to win new business with the largest FSI customers and Civilian agencies, then grow the presence of Immersive within those accounts
• Leverage marketing leads, technical resources, and channel/alliance partners as required
• Attend relevant industry events to educate the market on the value of the Immersive's offering
• Run a seamless partnership with our Customer Success team, which will be essential to help you identify opportunities for upsell within key accounts
• Live the Immersive values, displaying the culture to prospect companies through your interactions.

Lead Enterprise Account Manager – Federal System Integrators, Civilian Agencies

Full-stack Engineer

• Work alongside the team to design, build, and maintain an efficient, reusable, and reliable codebase across the stack.
• Collaborate with Product Managers and other disciplines to help translate requirements into technical solutions.
• Partner with our Quality Experts to deliver automated tests, ensuring we have confidence in every feature we release.
• Contribute to the team's success by fixing bugs, resolving incidents, and minimizing customer impact.
• Help ensure code quality by sharing feedback with your peers via our code review process.

Lead Product Manager

People Operations Specialist

Enterprise Account Manager

Senior Solutions Consultant – Federal

Lead Enterprise Account Manager – Federal System Integrators, Civilian Agencies

Associate Software Engineer